Service Coordinator

Service and Scheduling CoordinatorJoin Home Instead as a Scheduling and Service CoordinatorAre you ready to join a high-performing team that supports and encourages you to be your best? This fast-paced position coordinates care between our clients and professional Caregivers, aiming to create extraordinary relationships. If you're energetic, level-headed, and passionate about making a real difference, we want you to join us!What We OfferExpected salary $15-$17 an hour A meaningful career in a vital industryOpportunity for growth within the companyOn-call responsibilities earn additional compensation401k after one yearKey ResponsibilitiesAnswer calls professionally and knowledgeablyMatch clients and Caregivers based on needs, skills, and locationMaintain schedules, fostering quality matches and strong relationshipsMonitor, mediate, and log activities in our software systemEnsure accurate client and Caregiver recordsAddress client and Caregiver concerns as neededCommunicate openly with colleagues, Caregivers, clients, and family membersUphold company policies, procedures, and business ethicsPerform caregiving in emergencies if on-callKey Metrics for SuccessMaintains client schedules two weeks in advance for 95% of clients Maintains updated and accurate Care Pro availability and personnel information  Utilizes 75% of Care Pro availability each week  Uses no more than 3% of total hours per week as un-billable overtime Submits accurate client invoices and care logs within 14 days of completed billing cycle to LTC insurance companies. Schedule: Monday through Friday 12pm-5pm with rotating on call duties.About Home InsteadHome Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.QualificationsCollege degree strongly preferredHigh integrityExcellent customer service skills and eagerness to learnStrong organizational and typing skills (60 WPM preferred)Ability to excel in a fast-paced, team-oriented environmentAdaptable and able to act with urgencyEnjoys a sense of humorCompletes criminal background, MVR, drug screen, and reference checksPassion for working with the aging populationFamiliarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite