Administrative Support Specialist

About The RoleThe City of Bend is accepting applications for one (1) regular, full-time Administrative Support Specialist in the Community Development Department. This is an hourly, non-exempt (overtime eligible) position represented by the City of Bend Employee Association (COBEA). The City may use this job posting to create an eligibility list for future hiring purposes. Please review the entire job posting, including the application requirements at the end.The City of Bend is a thriving, growing community of approximately 100,000 highly engaged residents. The Community Development Department includes several divisions responsible for engineering, planning, building safety, licenses and events, growth management and other essential functions. Together, these teams work collaboratively to provide services that support the vision outlined in the City's Comprehensive Plan to "wisely grow up and out."The Permit Center Support Specialist is part of an administrative team that plays a key role in the overall success of the department. This position serves as a liaison between the public and Community Development subject matter experts, providing accurate information, connecting customers with the right resources, and ensuring professional and responsive customer service to the development community, internal staff, and the general public.Classification Framework: Administrative Support SpecialistWhat You'll DoThe following duties are a sample of major duties performed in this role and not intended to be an exhaustive list:Responds to in-person, phone, email, and written inquiries from both internal and external customers.Directs customers and customer questions to the appropriate division employee based on the daily duty planner calendar.Receives, reviews, and processes payments for the department in the form of cash, check, and credit cards. Records applicable transactions in the traffic log for reference and tracking.Assists customers with basic navigation of the Online Portal and website.Contributes to and maintains support documents designed to improve customer experience and support independent use. Provides basic hardware and software troubleshooting for self, staff, and customers, and relays unresolved issues to supervisor and/or IT as appropriate.Maintains the appearance and cleanliness of the Permit Center. Offers general information, directions, and guidance to customers whose needs are not division-specific, assists with wayfinding for City Hall visitors, supports orderly operations in the Permit Center (escalating issues to the Supervisor as needed).Ideal CandidateWe’re looking for someone who is customer-focused and committed to understanding and meeting the needs of both internal and external stakeholders. The ideal candidate is resourceful and proactive—someone who builds institutional knowledge independently and knows where to find information and guidance to move work forward. They demonstrate sound judgment, making rational, policy-based decisions grounded in facts rather than assumptions. This person remains adaptable and effective in dynamic environments, shifting smoothly among changing tasks, responsibilities, and people.Key Skills And AbilitiesWorking knowledge of administrative functions, processes, and internal policies and procedures.Strong communication and interpersonal skills to effectively exchange information and collaborate with coworkers, supervisors, the public, and other stakeholders. Ability to manage a high volume of tasks, including organizing and prioritizing work.Ability to work independently with minimum direction while contributing efficiently as part of a team.High attention to detail in all aspects of work. Candidates who meet the listed minimum qualifications, including an equivalent combination of education and experience will be considered for an interview. Please ensure your application includes information about your education, relevant paid and unpaid work experience, and applicable licenses and certifications. Avoid referencing your resume in the job duties section of the application.Minimum QualificationsHigh School Diploma or General Equivalency Diploma (GED), and2 to 3 years' experience in a similar position and/or performing similar tasks, orAn equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Required Licenses & CertificationsCurrent and valid Driver's license per City policies outlined in the Employee Handbook.Desired (but Not Required) AttributesBilingual language skills in both Spanish and English, including reading, writing, and speaking (includes a pay incentive of $2 per hour; testing required per section 13.13 of the City of Bend Employee Association Collective Bargaining Agreement).Previous public sector experience preferred.What To Know Before ApplyingApplication Deadline: Applications must be received by April 8, 2026, at 12:00 PM (noon) Pacific Time or until 75 applications have been received, whichever occurs first, to be considered for this selection process.Application Requirements: To be considered for an interview, please complete an online application and include the materials listed below. In your cover letter, we encourage you to describe how your experience aligns with the ideal candidate attributes and preferred qualities. This information helps us understand your strengths and is an important part of how we determine which candidates move forward. You do not need to meet every attribute to apply —transferable skills and relevant experience will also be considered.Resume Cover letter (up to two pages) Any required credentials, certifications, or licensesVeterans’ Preference: Applicants seeking Veterans’ Preference as a qualified veteran or disabled veteran must attach appropriate documentation to their application. For more information click here .Equity Statement: The City of Bend remains committed to building a workforce that advances diversity and inclusion within our community and all we do. We recognize that not everyone starts from the same place, and that gender, race, ability, sexual orientation, and other identities face different barriers. We welcome applicants from all backgrounds and are dedicated to creating an inclusive, safe, and respectful workplace where employees can thrive without these barriers. A more extended version of the City of Bend’s Organizational Equity Statement is available upon request.Benefits: The City of Bend offers an excellent competitive benefits package for Employees and Dependents for health and dental coverage, retirement benefits, and a robust paid leave program. Details are available on the benefits tab of the job posting.Starting Compensation: Starting compensation is determined based on a pay equity analysis considering the candidate’s education, applicable work experience, and internal equity. Please include all relevant information on your application.Diversity & Equal Opportunity Employer StatementThe City of Bend is committed to fostering, cultivating and preserving a culture of diversity and inclusion. At the City of Bend, we don't just accept differences; we value them. We are proud to be an Equal Opportunity Employer and support the Americans with Disabilities Amendments Act (ADAAA) and the Oregon Equal Pay Act.