Franchise Success Manager (100%Remote Chicago Area Preferred)

Franchise Success Manager (100% Remote – Chicago Area Preferred) ChicagoAbout the Role We're looking for aFranchise Success Managerwho enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed. In this role, you'll build trusted relationships with our franchise owners while working closely with colleagues across marketing, training, and operations.The day-to-day involves connecting with franchise owners, understanding their needs, and coordinating support. You'll also review marketing initiatives, organize training sessions, and assist with operational rollouts. Over time, you'll grow your expertise to guide franchisees with confidence.This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset.What You'll DoServe as a trusted point of contact for franchise owners, building strong relationshipsChampion and coordinate requests with internal marketing, training, and operations teamsProvide responsive, empathetic support and follow-through on client needsContribute to projects such as training programs, marketing reviews, and process improvementsDeepen your knowledge of our systems and processes to provide more direct guidance over timeWhat We're Looking ForFriendly and empathetic with strong people and communication skillsNatural leader with a drive to grow professionally and personallyQuick learner, organized, and persistent in getting things done4+ years of experience collaborating with cross-functional teams (marketing, training, or operations)Experience in client success roles while collaborating with cross-functional teamsWhy WINCollaborative, inclusive culture built on respect and growthCareer development and advancement opportunitiesA team that values working hard, having fun, and celebrating success together#J-18808-Ljbffr