Dispatcher / Customer Service Rep

*Job Description*Handle 30 inbound calls, mainly outbound - 40-50 outbound calls (order processing)Will take some walk-ins at this office since it is a smaller team and do basic DME order entryBasic troubleshooting with Pateints on sleep PAP equipmentBasic disptaching calls to truck drivers regarding dme equpiment deliveryEnter and review all pertinent information in EMR system including authorizations and expiration datesCommunicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companiesVerify insurance carriers are listed in the company's database system, if not request the new carrier is enteredResponsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.Talking with patients and working through referrals, answer all calls and emails in a timely manner, in adherence to their goals*Skills*csr/call center, dme, order entry*Qualifications*Customer Service experienceAt least 1 year of call center experienceHealthcare background is a nice to have but not neededAbility to problem solve, multi-task and good time managementBasic computer experience*Job Type & Location*This is a Contract to Hire position based out of Elmhurst, IL.*Pay and Benefits*The pay range for this position is $18.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:*Medical, dental & vision*Critical Illness, Accident, and Hospital*401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available*Life Insurance (Voluntary Life & AD&D for the employee and dependents)*Short and long-term disability*Health Spending Account (HSA)*Transportation benefits*Employee Assistance Program*Time Off/Leave (PTO, Vacation or Sick Leave)*Workplace Type*This is a fully onsite position in Elmhurst,IL.*Application Deadline*This position is anticipated to close on Apr 17, 2026.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.