Senior Account Manager, Lead

About Sticker Pack We design and manufacture high-quality custom stickers and magnets for retailers, gift shops, and attractions nationwide. With a catalog of 20,000+ designs and over 1,000 customers who keep coming back (82% of our business is repeat orders), we've built something special on quality and reliability. Now we're scaling intentionally. We're expanding our magnet production capabilities, investing in the systems that support sustainable growth, and building a team that can execute without the founder in every decision. 2026 is our inflection point; the year we transition from scrappy startup to professionally-run company. If you want to join a team during that pivotal moment, when systems get built, processes get refined, and your work directly shapes how we scale, this is the time. Brief Summary The Senior Account Management Lead is a senior-level, client-facing role focused on retaining and growing high-value customer relationships through proactive communication, trust-building, and exceptional service, facilitating customer priorities and their products, account leadership, advisory needs, account strategy and continuity, as well as cross-functional coordination. This role owns the experience for Sticker Pack’s most important and complex customers, ensuring they feel supported, understood, and confident in working with us long term. In addition to direct account ownership, this role serves as a lead and advisor to Account Managers, helping elevate customer experience standards across the team. This position carries leadership expectations without direct people management. Helping to inspire and teach the existing team is a critical component of this non-commission based job. Job Summary - Duties & Responsibilities Completely own the high-value, long-term strategic customer accounts, serving as their primary point of contact. Engage in proactive communication in order to assess and anticipate customer needs. Handle inbound and outbound sales calls and emails, responding promptly to key customer inquiries. Build and maintain strong relationships with new and existing clients based on trust, follow through, clear communication, and thoughtful solutions. Understand client needs and recommend products and solutions that meet their requirements. Generate new leads through research, networking, and client growth activities. Act as the escalation point for the most sensitive or complex customer needs. Collaborate with design and production teams to ensure client specifications are accurately communicated and fulfilled. Track sales activity, update CRM systems, and report on pipeline status and performance metrics. Meet or exceed monthly and quarterly sales targets, while maintaining quality customer service. Identify inactive or at risk clients and communicate proactively to increase engagement. Provide guidance on tone, communication style, and expectation-setting while advising Account Managers on customer retention best practices and or key customer relationships. Provide feedback to management on customer trends, market conditions, and opportunities for growth. Develop long-term account fluency (patterns and risk assessment). Partner with leadership to strengthen retention while identifying and mitigating risks that could impact customer satisfaction. Exceptional communication and phone skills and ability to express confidence. Work well in cross departmental communication while appropriately translating customer needs and preferences. Other duties as assigned Experience & Educational Requirements & Preferences 2 - 4 years of experience in inside sales, customer service, or account management. Strong confidence, communication, negotiation, and interpersonal skills. Customer-focused mindset with problem-solving instincts and exceptional attention to detail. Self-motivated and results-oriented with a positive attitude. Comfortable working in a fast-paced, collaborative, production driven environment. Positive attitude and the ability to move past rejection. Familiarity with order-based or production work flows. The desire to grow into vertical or leadership-adjacent roles. Experience with CRM software is critical. Knowledge of printing, design, or retail products is a bonus but not required. Compensation & Benefits Pay Range: $21.63 - 26.44 (D.O.E.) Benefits Package Equal Employment Opportunity Statement Sticker Pack is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other status protected under federal, state, or local law. Job Type: Full-time Pay: $21.63 - $26.44 per hour Expected hours: 40 per week Benefits: Health insurance Paid time off Parental leave Experience: Sales: 3 years (Preferred) Work Location: In person