IT Account Manager

We're looking for a Client-Focused Account Manager to join our team. In this role, you'll build strong relationships with clients, ensure their satisfaction and retention, and uncover opportunities to grow accounts. You'll act as a trusted advisor, connecting business goals with technology solutions while advocating for your clients internally.What You'll DoServe as the main point of contact for assigned clients (non-support).Build long-term client relationships and ensure high satisfaction.Lead Quarterly Business Reviews (QBRs) and present service performance.Collaborate with technical leaders on IT roadmaps and budget planning.Identify and manage upsell/cross-sell opportunities.Track contracts, renewals, and licensing.Maintain accurate CRM records and client documentation.BENEFITS:401K with employer matchProfit sharing planCompetitive wagesHealth Care CoveragePaid time offEmployer sponsored eventsPOSITION TYPE:Full-Time/RegularRequirementsWhat We're Looking For3-5+ years in account management, client success, or similar role.Experience in IT services, MSP, SaaS, or telecom preferred.Excellent communication and relationship-building skills.Organized, detail-oriented, and proactive.CRM and Microsoft 365 proficiency.ADDITIONAL GUIDELINES:18 years of age or older.Able to provide proof of US Person StatusWilling to submit to a drug screenWilling to submit to a background checkJOB LOCATION:Lewes, DE, United States