Client Services Representative

The Opportunity This is not a typical receptionist role. At Dove & Shield, our clients are at the center of everything we do. When someone walks through our doors they should feel welcomed, cared for, and confident they are in the right place. You are the architect of that experience. You are the first voice they hear on the phone and the first face they see when they arrive. As our Client Services Representative you set the tone for the entire client experience, and as we grow, this role grows with you.What You'll DoAnswer all incoming calls promptly and professionallyScreen and route calls appropriatelyCollect intake information from prospective clients and accurately log it in our case management systemSchedule consultations and appointmentsGreet clients warmly and by name when they arriveOffer refreshments and ensure clients feel comfortable while they waitPrepare the conference room before every client meetingCreate and organize physical client foldersSend initial client communications including welcome emails and document request listsTrack pending consultations and follow up on no-showsSupport attorney with client experience initiatives including review collection and client appreciation coordinationSupport the team with general administrative tasks as neededWhat We're Looking ForWarm, professional, and polished communication style in person and on the phoneNatural hospitality: you genuinely enjoy making people feel welcomeHighly organized with strong attention to detailReliable and punctual: we need someone who shows up and shows out every single dayDiscreet and trustworthy: you will handle sensitive and confidential client informationQuick learner who takes initiative and doesn't wait to be told what to do twicePositive attitude and team-first mentalityComfortable in a fast-paced environmentPrior administrative, receptionist, customer service, or hospitality experience preferred but not required; we will train the right personThis Is NOT the Role For You If:You need a lot of hand-holding to stay on taskYou're not a warm and engaging communicatorYou treat confidential information casuallyYou're just looking for something temporaryYou can't commit to being in office Monday-Friday 9AM-5PMCompensation & Benefits$16-18/hour based on experienceFull-time, 40 hours/weekPaid lunch break (12:30PM-1:30PM daily)Health spending cardPTO + Paid holidaysScheduleStaff hours: 9:00AM-5:00PMFirm hours: 9:30AM-5:00PMMonday-FridayIn-office: Sandy Springs, Atlanta GATo Apply Submit your resume and a brief paragraph or cover letter telling us why you'd be a great fit for Dove & Shield. Applications without the paragraph will not be considered. recblid 4u323j8eedcxwvrl2vrqq06tclzgcm