Treasury Solutions Support Specialist

The Treasury Solutions Support Specialist fulfills a key role for Renasant Bank’s Treasury clients. This person must be motivated and passionate in creating legendary client support experiences through inbound and outbound service interactions with Treasury Solutions clients. This position serves as the front line for Treasury Solutions to respond to questions and issues, from clients and our banking partners, in a timely and efficient manner.Location listed is preferred office location but other locations and working remotely within the Renasant footprint may be considered based upon convenience and business necessity. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYERResponsibilitiesMust be a passionate advocate for providing exceptional client experiences for all Treasury Solutions products thereby attaining client retention and referenceabilityCapture customer information in the core system or CRM database that promotes Know Your Customer as related to their Profile, Relationship, Preferences, and InteractionsDocument the problem solving process such as decisions made, actions involved and final resolution in the core system or CRM databaseEnsure that all relevant parties are updated frequently through the core system or CRMResolve client requests through proficient use of system tools, research and navigation within/outside the organization, or escalation to appropriate resourceEnsure any follow-up needed is provide timelyEscalate all complex and technical questions and issues to the appropriate resource as quickly and efficiently as possible ensuring that all known data regarding the incident is providedDisplay patience and empathy in handling tough cases and/or difficult clientsGather and document client feedback for sharing with the Product and Sales teamsEngage in continuous self-performance evaluation and self-training projectsStay current and knowledgeable on all Treasury Solutions products and servicesStay current on industry trends (market conditions, regulatory changes, and competitor offers) to be effective in responding to client inquiries and needsAdhere to Renasant Bank’s Service Standards Policy and Core Values – RNSTXFlexibility with work schedule, including possible nights and weekendsAdhere to regulatory guidelines for customer authentication and product disclosuresMaintain confidentiality and security of customer information according to regulatory guidelines and company policiesSeek opportunities to differentiate the customer experience through identifying solutions suitable for client’s current or future needs based on life events and risk tolerancesPerform other related duties as assignedQualificationsA high school diploma or equivalent; Bachelor’s degree is preferredAt least three years’ banking experience with at least 1 year in a client facing roleA proven track record of understanding the client needs and delivering exceptional client service consistentlyExcellent written and verbal communication skills is required. The Specialist must be able to manage internal and external relationships efficiently and effectively with the ability to articulate solutions to both internal and external stakeholders.Excellent customer service skillsStrong analytical and problem solving skillsDemonstrated initiative and innovation to resolve issues effectively and efficiently – ability to “think outside the box”PC Proficiency with various systems and software, including but not limited to Microsoft Office productsMust be able to:Work and collaborate with others as a team at all levelsMultitask effectivelyOrganize and prioritize tasks to achieve goalsPerform role with minimal supervisionBe committed to seeking opportunities for continuous improvement and possess the ability to achieve results despite challengesAbility to understand and apply policies and procedures of federal/state regulationsPhysical DemandsThe physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.Work EnvironmentThe Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.