Banquet Server $18/hr

Job PurposeBanquet Servers are responsible for exceeding guest expectations in food and beverage by providing the highest level of consistent professional service. Banquet Servers, with the support of additional staff (bartenders, host, food runners, culinary and management), will ensure proper set up of the station and work areas assigned and the smooth serving of food and beverage to all his/her guests. Banquet Servers will work with a teamwork mentality by offering support to all other colleagues in the restaurant.ResponsibilitiesSpecific duties include, but are not limited to the following:Work professionally and represent Wisconsin Bride magazine's number 1 location for weddings in the State, at Madison's only Luxury 4-diamond resort property!Report for duty punctually, in full uniform according to appearance and grooming standardsReport to the management team before starting and ending shifts and attend all pre or post event meeting as required by managementExpediently communicate any challenges, guest complaints or requests to the Banquet CaptainHave complete knowledge of the events Restaurant's food and beverage preparationAbility to sell alcohol and food itemsAble to interact with guests in a friendly/fast mannerUnderstanding of all cashiering procedures and the handling of all payment methods, Including the use of Micros (if applicable)Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurantAbility to clear, reset tables and/or restock or maintain stations and equipment including but not limited to, coffee machine, hot box, soda dispenser, bain-maries, beer taps and other related set upsCheck identification of guests to ensure guests are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal ageAll guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests' expectationsPromote and maintain a positive working relationship at all times with all the Colleagues of The EdgewaterConsistently offer professional, friendly and warm hospitality to all guestsAttend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirementsAbility to guide guest through menu, making suggestions and recommendations in the guests' interestLead and guide the Server Assistants or temp employees (if applicable) ensuring efficient and effective teamworkCommunicate all service requirements to the respective team members in an efficient and effective wayEnsure work areas and stations are kept clean and tidy at all timesAssist guests (internal and external) with any inquiries or requests in a pleasant, helpful mannerActively participate in and follow all health and safety policies and procedures set out for The EdgewaterFamiliar with various types of services- plated, buffet, working lunches, etc.Promptly removes dishes as guests complete their mean during any meeting or functionCarrying out any miscellaneous duties and responsibilities as requested by management pertaining to total quality service delivered in The EdgewaterRead and understand all of Banquet Event Order details, including start time and beverage requirements.Other Duties as assignedPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.QualificationsExcellent interpersonal skills and a team player attitudeWillingness to learn new concepts and ideasAbility to communicate effectively, both verbally and in writingAbility to handle multiple tasks and prioritiesBasic knowledge of fine dining and good knowledge of wines/beveragesInteract with all levels of customers and hotel managementStrong customer service skills and the ability to resolve customer issues or complaintsCombined 2+ year's previous hotel and/or food and beverage service (Preferred)ConditionsThis position operates in event spaces, and restaurant setting. This position requires evening/weekend work and some work outdoors. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.Physical requirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.