Director, Loyalty & Promotions Consulting (North America)

Shape the future of loyalty and promotions consulting for global brands at EPAM!EPAM Systems is looking for a visionary Director, Loyalty & Promotions Consulting to join Empathy Lab — a fast-growing agency designed for the modern Chief Marketing Officer and backed by our global digital services organization. You'll work at the intersection of loyalty programs, promotion strategies, membership experiences and subscription models to deliver transformative growth for our clients.In partnership with the Global Practice Lead, you will expand Empathy Lab's presence in North America. You'll drive business growth, deliver thought leadership and forge strong collaborations with internal teams and external platform partners.Req.#895577137https://www.empathylab.com/ResponsibilitiesAdvise clients on loyalty programs, offer strategies, membership experiences and subscription modelsConsult across end-to-end programs, strategic options, concepts, economics and go-to-market strategiesCollaborate with cross-functional data, experience design, digital product and delivery teams to execute integrated projectsEmpower account managers and sales teams with the materials and strategies needed to align solutions with evolving client needsPursue new business opportunities and leverage internal networks to drive practice growthEvaluate Request for Proposals (RFPs), create proposals and establish relationships with senior executives to close dealsAuthor research, white papers and articles to establish thought leadership in loyalty and promotionsRepresent EPAM as a loyalty expert at industry events, conferences and forumsCultivate partnerships with external platforms to enhance the impact of practice-related initiativesPartner with the Global Lead for Generative Loyalty to refine offerings and advance go-to-market strategiesRequirementsExpertise in two or more domains such as loyalty, membership, pricing, promotions or subscription business modelsIndustry background in Consumer Goods, Retail or Travel & HospitalityMinimum of 15 years of relevant experience in a recognized consultancy or agency with diverse client projectsProblem-solving abilities and a creative approach to business challengesClear communication with the ability to articulate complex ideas in written and verbal formatsHistory of engagement with senior executives, alignment with their priorities and effective management of expectationsBusiness acumen with the capability to discuss the outcomes of loyalty and promotion initiativesTrack record of successful management of client engagements across multiple consulting and delivery phasesFlexibility for regular travel — approximately one week per monthWe offerMedical, Dental and Vision Insurance (Subsidized)Health Savings AccountFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)Short-Term and Long-Term Disability (Company Provided)Life and AD&D Insurance (Company Provided)Employee Assistance ProgramUnlimited access to LinkedIn learning solutionsMatched 401(k) Retirement Savings PlanPaid Time OffLegal Plan and Identity Theft ProtectionAccident InsuranceEmployee DiscountsPet InsuranceEmployee Stock Purchase ProgramEPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.J-18808-Ljbffr