Guest Service Manager / Operations Manager

Guest Services Manager / Operations Manager Our CultureWe are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.Job DescriptionFront Office / Guest Services Manager oversees the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.The Job Is SimpleFocus on ways to promote and engage in internal growth programs.Continuously exemplify and live by our Culture.Meet/exceed our company goals and three metrics. Able to be a guide for all associates on the expectations and processes to run and maintain and effective front desk / guest services operationsComplete all required trainingAdhere to all standard operating procedures and property specific brand standardsPerform any other duties as requested by management to aid in better operation of the hotel and service to the guestsProvide personalized, friendly service to every guest and associate Oversee the Front Office and maintains a high standardMonitor and evaluate guest satisfactionRecognize regular and VIP Guests promoting Brand loyalty programMaximize room occupancy at best ratesPromote other services and facilities of the hotel through up-selling techniquesSet departmental objectives and work schedulesRecruit, manage, and train, Front Office TeamAssist with other departments when necessaryComply with hotel security, fire regulations, and all health/safety regulations and legislationHave knowledge of all hotel systems including phone PBX system, key system, PMS systems, and company programsHave knowledge of surrounding areaNecessary SkillsKeep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.Must be responsible for security of guests, fellow employees and hotel assetsHave knowledge of fire alarm system and evacuation proceduresAble to report to scheduled shiftsAble to communicate effectively in writing, by telephone and in personAble to work a flexible scheduleIs organized, honest, and works well with othersMaintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden RuleAble to work with people from diverse cultures and backgroundsValues of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 poundsCan perform work for 8 hours and work in a restrictive space/environment.Must have eyesight enabling vision both near and farMust be able to use/lift arms for up to 8 hoursMust be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstratedHave finger dexterity for operating equipmentMust speak in a clear, understandable voice, hear at a basic level, and understand EnglishMust be able to write Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.NOTE: This position is eligible for incentives based on the overall performance of the hired individuals achievement of established goals. Vision Hospitality Group LLC, offers the following benefits:Paid Time OffOptional Health, Wellness and Care benefitsHealth Reimbursement ProgramFlexible Spending AccountStay DiscountsOptional Company paid Life Insurance401(k) and 401(k) matchingEmployee Assistance ProgramSeveral Voluntary and Supplemental Insurance OptionsSelect Paid Holidays and One Personal Floating HolidayLoyalty Incentives and Other Unique Incentive Programs