Solutions Architect

OverviewJob Summary:As a Solutions Architect within our Healthcare Business Unit, you will play a critical role in enabling growth by supporting new logo acquisition and existing client expansion. You will partner closely with go-to-market teams to design, position, and articulate secure, scalable technology solutions that healthcare organizations trust to run and protect their clinical and business operations.This role sits at the intersection of sales strategy, technical architecture, and client trust. Healthcare clients rely on us not just for technology, but for guidance in navigating risk, compliance, and operational complexity. As a Solutions Architect, you will help translate those challenges into practical, differentiated managed and professional services and security solutions.You will serve as a trusted technical advisor throughout the pre-sales and early delivery lifecycle—bringing structure, clarity, and confidence to prospects and clients while ensuring internal teams are aligned for successful execution.Role And ResponsibilitiesGo-To-Market & Pre-Sales EnablementPartner with sales and go-to-market teams on strategic opportunities, including new logo pursuits and client expansions.Act as the primary technical lead during the pre-sales process, from discovery and scoping through solution design and proposal support.Support and, when appropriate, lead client presentations, solution walk-throughs, and sales pitches.Ensure proposed solutions are technically sound, operationally deliverable, and aligned with healthcare compliance and security requirements.Client Engagement & Trust BuildingBuild strong relationships with healthcare prospects and clients, including clinical, IT, security, and executive stakeholders.Translate business, clinical, and regulatory requirements into clear, actionable solution architectures.Participate in client QBRs and strategic discussions to identify unmet needs and expansion opportunities.Reinforce our role as a trusted advisor, not just a service provider.Solution Design & DifferentiationDesign end-to-end managed IT and cybersecurity solutions tailored to healthcare environments.Collaborate with engineering, service delivery, and product teams to ensure solutions align with standard offerings and delivery capabilities.Contribute to the evolution of the healthcare solution portfolio by identifying gaps, patterns, and opportunities for differentiation.Intellectual Property & EnablementDevelop and maintain intellectual property including reference architectures, methodologies, accelerators, and solution frameworks.Help standardize how solutions are positioned and explained to improve consistency across the sales organization.Support internal enablement efforts by sharing lessons learned, best practices, and repeatable patterns.Sales-to-Delivery AlignmentProvide continuity from pre-sales into early delivery to ensure smooth handoff and successful execution.Validate scope, assumptions, and success criteria prior to contract close.Support delivery teams during initial implementation phases as needed to ensure outcomes align with expectations.ObjectivesEnable consistent, high-quality solution design for healthcare prospects and clients.Improve win rates and deal quality through strong technical leadership in the sales cycle.Increase expansion revenue by uncovering and articulating additional client needs.Strengthen client trust by ensuring solutions are realistic, secure, and aligned with healthcare regulations.Contribute to a scalable, repeatable go-to-market motion across the Healthcare Business Unit.Success MetricsSuccess In This Role Will Be Measured ByContribution to new logo wins and expansion opportunitiesSales cycle effectiveness and quality of solution scopingClient and internal stakeholder feedbackReduction in delivery friction due to improved pre-sales alignmentAdoption and reuse of solution frameworks and IPHealthcare-specific solution differentiation and consistencyQualifications6+ years of experience in IT managed services, healthcare IT, or cybersecurity environments.Prior experience as a Solutions Architect, Pre-Sales Engineer, or Sales Engineer within an MSP, MSSP, or healthcare-focused technology firm.Strong understanding of healthcare IT environments and regulatory considerations (e.g., HIPAA, security best practices).Demonstrated experience supporting the full sales-to-delivery lifecycle, from discovery through handoff.Hands-on knowledge across several of the following areas:Endpoint and device managementMicrosoft 365 and Azure cloud servicesIdentity and access managementVulnerability, threat, and security operations (SIEM, XDR, MDR)Server, application, and cloud securityAbility to communicate complex technical concepts clearly to both technical and non-technical audiences.Comfortable presenting to senior executives, clinicians, and IT leaders.Why This Role MattersHealthcare organizations depend on technology to deliver patient care safely and efficiently. The Solutions Architect plays a pivotal role in ensuring that trust—by designing solutions that are secure, compliant, operationally sound, and aligned with real-world healthcare needs.This role offers the opportunity to directly influence growth, client outcomes, and the evolution of our healthcare-focused managed services portfolio.Compensation & BenefitsCompetitive base salaryTarget performance-based bonusComprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k), and PTOExposure to a broad range of healthcare technologies and security platformsOngoing technical training and professional development opportunitiesCollaborative, high-performance team environment focused on client outcomes