Customer Experience Specialist (Service & Support)

Customer Experience Specialist (Service & Support)At Woodland Direct, customer service isn't just answering calls; it's about delivering consistent, high-quality experiences, solving problems efficiently, and earning customer trust in every interaction.We're looking for someone who takes pride in doing things the right way, communicates clearly, and stays composed under pressure. This role is ideal for someone who values accountability, follows through on details, and wants to grow within a structured, high-performing team. What You'll DoServe as a primary point of contact for customers via phone, email, and support ticketsProvide accurate order updates, answer questions, and resolve issues with strong attention to detailManage customer cases from start to finish, ensuring timely and complete resolutionDe-escalate customer and vendor concerns with professionalism and efficiencyStay organized across multiple conversations, tickets, and prioritiesPartner with internal teams to resolve more complex customer needsContribute to team performance by meeting service and communication standardsWhat We're Looking ForStrong communication skills (written and verbal)Ability to stay organized and manage multiple prioritiesSelf-motivated with a high level of accountabilityComfortable working independently and as part of a teamBasic computer proficiency and typing skills (35+ WPM)High school diploma or equivalentSchedule & Work EnvironmentHybrid role with work from home flexibilityScheduled shifts between 8:30am – 5:00pm (based on team needs)Occasional Saturday shiftsWhy Woodland Direct?Structured training + ongoing developmentClear career progression pathPerformance-driven team environmentCompetitive pay and benefitsA role where your work directly impacts customer experience and business success