Service Desk Technician

Role: Service Desk TechnicianLocation: Houston, TXPay Range: $65000- $73000 / yearBenefits: This position is eligible for medical, dental, vision and 401(k).About The OpportunityThe Service Desk Technician provides intermediate-level technical support across a range of end-user technologies, with a focus on collaboration tools, meeting space systems, and digital display platforms. This role supports employees through a mix of in-person and remote channels, helping ensure reliable day-to-day technology operations.This position operates as a mid-level escalation point, handling more complex issues and partnering with senior technical teams when needed.Qualifications And ExperienceExperience in technical support, service desk, or desktop support environmentsExperience supporting collaboration and audio/visual technologies in a professional settingFamiliarity with modern workplace tools, operating systems, and productivity platformsBasic knowledge of user account administration and access managementExperience working within a ticketing or service management systemStrong problem-solving skills and ability to manage multiple prioritiesEffective communication skills, both written and verbalCustomer-focused mindset with the ability to support a wide range of usersTypical Duties And ResponsibilitiesProvide technical support through a variety of channels including in-person, remote, and digital communication toolsTroubleshoot issues related to collaboration tools, meeting room technology, and user devicesSupport and maintain shared meeting spaces, ensuring technology is functional and ready for useAssist with digital display systems, including basic troubleshooting and coordination of updatesEscalate complex or unresolved issues to appropriate technical teamsConfigure, deploy, and maintain end-user hardware such as laptops and desktopsAccurately document incidents, requests, and resolutions in the service management systemTrack issues through completion while meeting established service expectationsPerform basic hardware diagnostics and coordinate replacements when necessaryMaintain accurate inventory and support recordsCollaborate with cross-functional teams to resolve technical issuesContribute to internal documentation and knowledge resourcesParticipate in support coverage as needed, including occasional off-hours supportPerform additional responsibilities as assigned Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.