Implementation Consultant

Implementation ConsultantLocation: Remote (Up to 50% Travel)Help Transform the Future of MobilityAbout Transit TechnologiesTransit Technologies is transforming the future of mobility.As the parent company of a growing portfolio of transportation technology solutions, we help public agencies, universities, healthcare organizations, and private transportation providers manage every stage of the transportation lifecycle through innovative software and technology-enabled services.Our solutions power fixed-route transit, paratransit, on-demand transportation, fleet operations, payment systems, and mobility management—helping organizations operate more efficiently while improving the rider experience and strengthening communities.As we continue to grow, we're looking for professionals who are passionate about technology, thrive on solving complex challenges, and want to make a meaningful impact through innovative transportation solutions.About the OpportunityWe're looking for an Implementation Consultant who thrives at the intersection of technology, client success, and project execution.In this role, you'll partner with clients to successfully implement our transportation technology solutions by configuring software, delivering engaging training, supporting implementations, and collaborating closely with Project Managers to ensure every deployment exceeds expectations.You'll work with a diverse range of transit agencies, universities, healthcare systems, municipalities, and private transportation providers—helping organizations modernize operations while building trusted relationships that drive long-term success.Every implementation presents a unique opportunity to solve problems, improve operations, and create lasting value for our clients.What You'll DoDeliver Successful ImplementationsExecute hands-on implementation activities that ensure successful client onboarding and adoptionPartner with Project Managers to support project plans, milestones, deliverables, and implementation schedulesConfigure and validate client environments based on operational requirementsSupport every phase of the implementation lifecycle, including readiness assessments, data collection, configuration, testing, validation, training, and go-liveIdentify implementation risks, issues, and dependencies while proactively driving successful outcomesBecome a Trusted Client AdvisorDevelop a deep understanding of each client's operational goals and business processesBuild trusted relationships with client stakeholders throughout the implementation lifecycleProvide both remote and onsite implementation support to ensure successful software adoptionConduct post-implementation reviews and recommend continuous improvementsDeliver Exceptional TrainingLead engaging virtual and onsite training sessions for administrators, dispatchers, operators, and end usersReinforce best practices that promote successful software adoption and long-term customer successBuild client confidence by delivering clear, practical, and effective training experiencesCollaborate Across the OrganizationPartner with Professional Services, Product, Engineering, Customer Success, Marketing, and Support teamsMaintain accurate implementation documentation using project management and CRM platformsSupport internal onboarding, knowledge sharing, and process improvement initiativesStay current on product enhancements, technology trends, and evolving mobility solutionsWhat Makes Someone Successful HereAt Transit Technologies, our highest-performing team members consistently demonstrate the following qualities:Drives Results RelentlesslyYou take initiative, overcome obstacles, and consistently deliver exceptional outcomes for clients.Owns ItYou accept responsibility, solve problems proactively, and follow through on commitments.Thinks Critically, Acts DecisivelyYou evaluate situations thoughtfully, identify solutions, and confidently move projects forward.Communicates with ImpactYou build trust through clear, professional communication with clients, teammates, and stakeholders at every level.Inspires and Elevates OthersYou foster collaboration, support your teammates, and help clients achieve success.Obsessed with GrowthYou embrace continuous learning, seek feedback, and continually expand your knowledge and expertise.Raises the StandardYou pursue excellence, challenge the status quo, and consistently improve processes and client experiences.CoachableYou welcome feedback, adapt quickly, and approach every challenge as an opportunity to learn.What You'll BringRequired QualificationsExperience supporting software implementations, client onboarding, customer success, consulting, training, or similar client-facing technology rolesStrong understanding of implementation coordination and project execution fundamentalsExcellent written, verbal, presentation, and client-facing communication skillsExperience delivering software demonstrations, training, or end-user educationStrong organizational skills with exceptional attention to detailExcellent analytical, troubleshooting, and problem-solving abilitiesAbility to manage multiple priorities in a fast-paced environmentExperience working independently while collaborating effectively across cross-functional teamsProficiency with Microsoft Office, Salesforce or similar CRM platforms, Monday.com (or comparable project management tools), Slack, and virtual meeting platformsAbility to travel up to 20%Preferred QualificationsExperience implementing enterprise SaaS solutionsExperience within transportation, mobility, public transit, logistics, healthcare transportation, or technology industriesExperience configuring enterprise software platforms and validating system requirementsProfessional Services, Project Management, Customer Success, or Consulting experiencePassion for improving mobility through innovative technologyWhy you should join our team . . .•At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.•Transit-Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.