Owner Services Agent

Description: ABOUT OUR COMPANY: We are a hospitality and lifestyle company that inspires ‘lasting togetherness’ through our brands, companies, and products. We wake up every day to inspire togetherness through connecting, sharing and discovery. Life is better together. We’re better together. Curious and Engaging We are eager to discover and learn. We strive to both show interest and create interest. We wonder and create wonder. Genuine and Caring We are real, authentic, and trustworthy. We say what we mean and mean what we say and are sincerely concerned with the wellbeing of others. We have to take care to give care. Open and Can-Do We are accessible, communicative, and open to the possibilities. We embrace every day with an optimistic approach because we’re positive we can get things done and are excited to find a way. SUMMARY: Get your foot in the hospitality industry and grow your career in a family-owned company you will love! Our family of companies will be the perfect fit for you. The Owner Services team encourages you to be a part of our company and will help you elevate your career in hospitality. You will be trained by peers who will assist you in understanding vacation ownerships, the 12 different properties we manage, and help you guide our guest’s vacation planning experiences. As an Owner Services Agent you will be answering incoming calls in a positive manner while assisting our callers in booking their reservations, collecting payments, or answering questions about their ownership. Expand your knowledge of the customer service field and join our team! RESPONSIBILITIES: Provide customer service in a positive manner at various levels to assist and secure vacation travel plans for our guests and owners. Work with internal and external departments to assist in customer concerns. During your downtime, you will train with other departments to become well rounded and qualified for future growth Professionally and calmly deescalate potentially aggravated inquiries Maintain knowledge of 12 properties Contracts, Policies, Amenities, Location, and Exchanges Maintain or exceed the required performance level, as outlined by Management. Requirements: Proficient in Microsoft Office applications (i.e. Excel, Word, Access, Email, etc.) Have excellent communication skills Ability to take ownership and influence inquiries to achieve desired outcomes Efficiently and effectively communicate information over the phone, email, or chat Professional atmosphere Preferred one year of Call Center Experience and/or Customer Service Experience PERKS & BENEFITS: Heath Care options available Accrue Paid Time off (PTO) 401K Matching Paid major holidays off (New Year’s Day, Christmas Day, Thanksgiving + Black Friday, Labor Day, Independence Day, and Memorial Day) Complimentary Coffee and Tea Monthly Update – Have your voice heard at monthly team updates with upper management Monthly Employee Appreciation – Be recognized for your hard work each month Birthday/Anniversary Celebration – Celebrate your birthday/work anniversary with the team in passing a milestone Commission – Top agents can earn up to $700 additional compensation each month Employee Discount – Opportunity to experience any of our portfolio of properties at a highly discounted rate Vacation- Take advantage of our company’s partnerships and experience discounted travel perks WORK POSTURE REQUIREMENTS: Sitting: Constantly Standing: Occasionally Walking: Occasionally Driving: Occasionally Bending (from waist): Occasionally Crouching (squat): Rarely Kneeling: Rarely Crawling: N/A Climbing (stairs): Rarely Climbing (ladder): N/A Twisting: Rarely Reaching: Rarely Wrist Motion: Constantly Carrying Requirements: Items Carried: N/A Distance: N/A Times Per Day: N/A Maximum Weight: N/A Moving/Lifting Requirements: Items Moved/Lifted: Boxes Times Per Day: Occasionally Maximum Weight: 25 LBS Moving/Lifting Levels/Heights: Floor: Occasionally Knee: N/A Waist: N/A Chest: N/A Overhead: N/A Push/Pull Requirements: Item Name: Furniture Frequency: N/A Item Name: Shampooer Frequency: N/A Item Name: Vacuum Frequency: N/A Item Name: Utility Cart Frequency: N/A Environmental Conditions: Inside/Outside: No Hot/Cold Temperatures: No Wet: No Noise: No Power Equipment: No Traffic Hazards: No Chemical Hazards: No Heights: No Dust: No Close Quarters: No Fumes/Odors: No EEO/Drug Free Workplace