Lead Cloud Delivery Specialist

Overview In this senior, client‑facing role, you lead complex cloud implementations within Pega Cloud and drive delivery excellence. You act as a trusted technical partner, mentor peers, and collaborate with Consulting, Cloud Advisory, and Client Success to ensure successful client outcomes. The position emphasizes hands‑on leadership, risk mitigation, and continuous improvement of cloud delivery practices. This remote role supports US‑based candidates and offers a path to impact across multiple client engagements. Compensation / BenefitsContinuous learning and development opportunitiesinnovative, inclusive, agile, flexible, and fun work environmentcompetitive global benefits programpay + bonus incentiveemployee equity in the companyremote work for US-based candidates ResponsibilitiesLead complex client transformations including legacy modernization and on-prem-to-cloud migrationsServe as a key escalation point for multi-domain technical issues within cloud delivery engagementsEnsure environment readiness across development, test, and productionIdentify and manage delivery risks with mitigation plansPartner with clients and internal stakeholders to align scope, priorities, and success criteriaExecute delivery plans balancing immediate client needs with long-term platform healthCollaborate with cross-functional teams for smooth delivery and issue resolutionDrive resolution of high-severity issues with engineering, product, support, and cloud operationsUse monitoring/diagnostic tools (e.g., PDC) to identify recurring issues and support reliability improvementsApply best practices, contribute to process/tooling improvements, and capture client feedback for Product/EngineeringMentor and develop Cloud Delivery Specialists to build technical depth and delivery consistency Key requirements8+ years of relevant experience in cloud delivery, technical consulting, or implementationBachelor’s degree in Computer Science or equivalent practical experienceStrong Pega platform knowledge is a huge plus (CLSA or CSSA preferred)Proven experience delivering complex client engagementsComfort working directly with client technical leaders and project stakeholdersStrong problem-solving, written and verbal communication, and stakeholder managementclient-centric mindsetclear written and verbal communicationeffective collaboration and facilitationCloud platforms: AWS, Azure, PCF, GCPApplication servers: WebSphere, WebLogic, Tomcat, JBossDatabases: Oracle, Postgres, MSSQL, DB2/UDB