Lead Remote Medical Support Assistant

Lead Remote Medical Support AssistantAssign daily workloadsMonitor staff productivity & accuracyTrack KPIs and fix issuesTrain and onboard staffHandle personnel issuesCommunicate with VA leadershipEnsure compliance (HIPAA, security, SOPs)Deliver reports (weekly production, etc.)The Lead Medical Support Assistant serves as the Contractor's on-site Program Manager responsible for workforce management, performance monitoring, quality assurance, training, and direct coordination with the Government. The Lead ensures all personnel meet required KPIs, compliance standards, and service delivery expectations