Branch Customer Service Representative

Job Description:Job SummaryProvides frontline customer service support in a branch setting by assisting customers with inquiries, processing orders, managing communications, and ensuring a positive customer experience. Supports daily operations by coordinating with internal teams and maintaining accurate customer records while delivering professional and empathetic service. Essential Duties & ResponsibilitiesAnswer and manage incoming calls, ensuring proper distribution and follow-up Assist walk-in customers with inquiries and service requests Accurately record and maintain customer information and documentation Process and fulfill orders for delivery or pickup Manage incoming and outgoing communications (calls, faxes, etc.) Coordinate documentation and requirements with external stakeholders Resolve customer issues and complaints in a professional manner Maintain high-quality customer service standards and experience Collaborate with internal teams to ensure smooth operations Stay updated on products, services, and procedures Minimum Requirements / SkillsStrong customer service and communication skills Professional phone etiquette Problem-solving and complaint resolution ability Attention to detail and organizational skills Ability to work in a fast-paced environment Willingness to learn and adapt Reliable and punctual work ethic Working Place:Clovis, New Mexico, United States Company : 2026 May 7th - HME Speciality