Manager, Software Engineering

The Manager, Software Engineering Solution Owner, is accountable for end-to-end ownership of one or more Sonexus solutions, ensuring predictable delivery, operational stability, financial stewardship, and strong alignment with business and product partners. This role serves as the primary point of accountability for solution outcomes, reducing fragmented ownership, minimizing escalation-driven delivery, improving consistency of execution, and ensuring build-to-run transitions and run stability are explicitly owned and measurable.This role leads cross-functional delivery teams responsible for building, implementing, and sustaining solutions on a customized Salesforce platform and hybrid technology stack. The Solution Owner ensures work is planned, governed, delivered, and transitioned to run in alignment with the Sonexus IT operating model and SDLC standards.What Commercial Technologies Software Engineering Contributes to Cardinal HealthCommercial Technologies manages the enterprise's portfolio of commercial technologies to maximize business value and improve customer experience. Software Engineering partners with Product and Business teams to design, build, and sustain scalable, compliant, and high-quality technology solutions.Within Sonexus, Software Engineering plays a critical role in enabling Patient Access and Support Services through reliable technology platforms that support patient journeys, program operations, and client engagements.ResponsibilitiesSolution Ownership & DeliveryOwn end-to-end outcomes for assigned solutions across intake, build, implementation, transition to run, and ongoing supportServe as the single accountable owner for solution delivery, stability, and outcomes, eliminating fragmented ownership across teamsTranslate product and business goals into executable delivery plans with clear scope, milestones, dependencies, and success criteriaEnsure predictable delivery through disciplined planning, estimation, execution, and follow-throughEstablish and enforce solution-level decision rights, reducing day-to-day escalation by driving decisions with clear options, tradeoffs, and recommended pathsPlanning, Financial & Capacity ManagementDevelop and manage delivery plans, schedules, and budgets for assigned solutionsTranslate LOE ? schedule ? cost to enable realistic forecasting and commitment managementMaintain capacity plans across teams, aligning priorities to available skills and avoiding role overlap or single-threadingOwn solution-level resource management across Engineering, BA, QA, PM, and partner teamsUnderstand and manage capital vs. expense treatment aligned to enterprise finance standardsProtect Sonexus revenue by understanding financial impact, margin implications, and revenue risk tied to delivery decisionsSDLC Governance, Delivery Discipline & Flow of WorkDefine and operate a consistent, well-understood flow of work for the solution from intake through delivery, release, hypercare, and runEnsure adherence to enterprise SDLC gates, QA standards, and structured change controlMaintain delivery hygiene through WBS, RAID logs, risk management, decision logs, and issue trackingApply governance that is disciplined and right-sized, avoiding over-engineered processes used to compensate for weak delivery fundamentalsIdentify recurring delivery and operational breakdowns and drive targeted process improvements rooted in root-cause analysisAdjust planning, governance, and communication practices based on delivery phase and observed outcomes, reinforcing continuous improvementBuild-to-Run Transition & Run StabilityEnsure build-to-run transitions are clearly defined, documented, and executed, including readiness criteria and knowledge transferBe accountable for solution stability post-releasePartner with support and run teams to triage, prioritize, and resolve issues effectivelyOwn intake and prioritization of break/fix work, technical debt, and remediation initiativesDrive root-cause analysis to prevent recurring issues and reduce reworkQuality, Compliance & Evidence-Based ReadinessEnforce consistent requirements and testing practices to strengthen end-to-end quality accountabilityEnsure QA, accessibility, security, and compliance requirements are met, including required evidence, sign-offs, and remediationMaintain clean, validated, PHI-safe demos and deliverables prior to internal or client-facing reviewsStrengthen delivery confidence through evidence-based readiness rather than last-minute escalationCross-Functional Leadership & Stakeholder AlignmentLead and align Engineering, BA, QA, PM, Product, APS, and Business stakeholdersMaintain clear ownership, accountability, and communication across teamsEnsure consistent, aligned messaging across functions to reduce churn, rework, and conflicting directionPartner effectively with APS and Product leadership on roadmap impacts, client risks, and solution evolutionStakeholder Leadership & Client PresenceDemonstrate strong executive presence in internal and client-facing interactionsPrepare and lead meetings with clear pre-reads, agendas, risks, decisions, and recommended pathsCommunicate clearly in writing and verbally, maintaining appropriate internal vs. external voiceInfluence and negotiate without authority by presenting tradeoffs grounded in data and delivery realitiesLeadership & People DevelopmentCoach and develop BAs, PMs, Technical Leads, Engineers, and QAs to build sustainable delivery and leadership capabilityHold teams accountable for outcomes while fostering a culture of ownership and follow-throughQualificationsBachelor's degree in related field or equivalent experience preferred8+ years of experience in software delivery, product implementation, or technology leadership roles preferredExperience leading cross-functional delivery teams (Engineering, QA, BA, PM)Strong understanding of Salesforce-based solutions and enterprise application environmentsDemonstrated capability in estimation, planning, SDLC governance, and delivery executionDemonstrated ability to manage delivery plans, budgets, and capacity across multiple initiativesExperience operating in regulated environments (healthcare or adjacent industries preferred)Demonstrated use of structured delivery artifacts (e.g., WBS, LOE-based estimates, schedules, RAID logs, change control)Experience supporting patient access, patient support services, or healthcare technology solutionsFamiliarity with prior authorization, benefit verification, patient journeys, or similar workflowsExperience partnering with Product Management on roadmap deliveryStrong understanding of SDLC, release management, and quality governanceExperience owning delivery outcomes across multiple, dependent workstreamsDemonstrated ability to operate in regulated or compliance-driven environmentsAnticipated salary range: $123,400 - $176,300Bonus eligible: YesBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsThe salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)J-18808-Ljbffr