MSP Tier 2 Engineer (Hybrid | Microsoft 365 / Azure)

MSP Tier 2 Service Desk / Field Engineer (Hybrid | Microsoft 365 / Azure)Oak Brook, IL | Hybrid Schedule | $65K–$80kWe’re working closely with a growing Managed Service Provider (MSP) based in Oak Brook that supports a diverse portfolio of clients ranging from small businesses to mid-market organizations across industries such as retail, restaurants, non-profits, and government partners. The organization has grown to 40+ employees and continues to expand its client footprint while investing heavily in its internal team structure, accountability, and long-term growth.The engineering team works across modern Microsoft cloud environments, supporting a mix of on-premise and cloud infrastructure for a wide range of client environments. What stands out about this team is the strong emphasis on collaboration, communication, and reliability. Engineers are encouraged to work together, share knowledge, and continue developing their skills as technologies evolve. Leadership is highly supportive of training and professional development, making this an excellent environment for engineers who want to grow within the MSP space.We’re currently hiring a Service Desk / Field Engineer to support the company’s growing client base. This role blends remote service desk work with occasional onsite client support, making it a great fit for a well-rounded Tier 2 engineer who enjoys troubleshooting across multiple environments while also interacting directly with end users. If you enjoy solving technical problems, working within a collaborative engineering team, and supporting modern Microsoft environments, this is a fantastic opportunity to grow your career within an MSP.Key responsibilities include:Respond to service desk tickets and resolve technical issues across multiple client environmentsAdminister and support Microsoft 365 environments including user provisioning, licensing, and troubleshootingAssist with Azure / Entra ID administration and identity managementTroubleshoot workstations, networking issues, printers, and end-user devicesMonitor infrastructure and cloud environments to ensure systems remain operational and secureEscalate complex issues to senior engineers while maintaining ownership of ticketsTravel to client sites when hands-on troubleshooting is requiredMaintain accurate documentation, ticket updates, and time tracking within the PSA systemCollaborate with internal engineers and leadership to resolve issues efficientlyContribute to knowledge base documentation and improve internal support processesTechnical RequirementsSuccessful candidates will have experience working in MSP or multi-client IT support environments and be comfortable managing multiple priorities in a fast-paced service environment.Required SkillsExperience supporting Microsoft 365 environmentsAdministration experience within the Microsoft ecosystemExperience with Azure / Entra IDStrong troubleshooting skills across Windows workstations and end-user systemsBasic networking troubleshooting (DNS, DHCP, connectivity)Strong communication skills with the ability to explain technical issues to non-technical usersExperience working within a ticketing system and maintaining technical documentationPreferred SkillsPrior MSP experience a MustExperience with ConnectWiseFamiliarity with Cisco Meraki networkingMicrosoft certificationsLocationOak Brook, ILHybrid schedule after onboardingInitial onboarding period: 3–6 weeks onsiteAfter ramp-up: 3 days onsite or client visits / 2 days remoteBenefitsSalary: $65,000 – $80,000Health insurance with employer contributionDental and Vision plans401(k) with employer match15 days PTO starting immediatelyHybrid work scheduleShort- and long-term disability (100% employer paid)Life insurance (100% employer paid)Weekly company-provided Friday lunchesCompany outings and team eventsOngoing training and career development opportunities