Retail Store Manager - World Series of Poker

Job Title: Retail Store Manager – World Series of Poker (WSOP)Location: Las Vegas - Horseshoe PropertyReports To: Executive Business ManagerFull-Time SalaryWho Are We?Join our creative and passionate team as we inspire and entertain players around the globe, delivering iconic poker moments and unforgettable experiences through the world’s most prestigious poker events.Home of the World Series of Poker—the longest-running and most celebrated tournament series in the game’s history—WSOP has crowned poker’s greatest champions and set the global standard for excellence in competitive poker.Headquartered in Las Vegas and supported by a global team of over 700 top-tier professionals across 9 major cities, WSOP is part of NSUS Group, a worldwide leader in the gaming industry. As we continue to innovate and expand our legacy, we are looking for bold, driven, and visionary individuals to join the most legendary name in poker —Where Dreams Are Dealt!OverviewThe World Series of Poker (WSOP), the most prestigious brand in poker and global leader in live and digital gaming events, is seeking a high-impact Retail Store Manager to drive revenue growth at its first ever Officail WSOP Store. The ideal candidate will have an ability to manage the daily operations of the retail store and complete tasks related to inventory tracking, marketing and customer service. They should be a confident salesperson and be able to share their best practices in order to onboard new employees. This candidate should also possess strong leadership skills and be able to assign duties to relevant employees in order to maintain the function of the store. Responsibilities1. Operational LeadershipOpening/Closing: Oversee the daily setup and breakdown of the official shop, ensuring security protocols are met in a high-traffic casino environment.Inventory Control: Manage stock levels for exclusive WSOP apparel, accessories, and poker equipment. This includes receiving shipments, inventory counts, and replenishing "hot" items (like the official Main Event jersey).Visual Merchandising: Maintain the "Gold Standard" of shop appearance. You will be responsible for ensuring the WSOP brand is represented professionally through clean, organized, and enticing displays.2. Staff ManagementTraining: Onboard and train seasonal retail associates on product knowledge (poker terminology, tournament specifics) and guest service standards.Scheduling: Create and manage shifts for a team of associates to ensure full coverage during peak tournament hours, which can range from early morning until late at night.Performance: Provide real-time coaching and conflict resolution for team members and guests.3. Financial OversightCash Handling: Manage daily register reconciliations, bank deposits, and audit compliance.Sales Targets: Monitor daily sales KPIs and implement strategies to increase "Average Transaction Value" through upselling and promotional bundles.4. Guest ExperienceThe "Pro" Standard: Ensure every guest receives "All-In on Service," a core Caesars value. This involves handling high-profile players and international tourists with equal professionalism.Problem Solving: Rapidly resolve any issues regarding product quality, returns, or guest complaints.Qualifications3+ years of multi-unit leadership or store management experiencePeople and performance management experienceAbility to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidaysDemonstrated ability to meet and exceed sales and profit resultsProven ability to meet business goals by driving results through store teamAbility to plan and drive results while balancing shifting prioritiesExcellent verbal and written communication skillsAbility to build, lead and manage a high performing teamExcellent decision making ability in a fast-paced environmentAble to meet performance expectationsDetail orientated and excellent organization skillsProficient computer skills including word processing, spreadsheets, and software programsProven ability in leading the delivery of a high level of customer service in a retail environmentPhysicalOperate office equipment and technology (i.e., computers, phones, fax, copier, etc.)Standing required for entire work shiftBend, lift, open, and move product up to 50 pounds as neededUse ladders for visual merchandising, light adjustments, and window banner placement BenefitsHealth, Dental & Visual offered based on benefit opt in covered at 80% by the company 401k match