Customer Service Operations Supervisor

This Supervisor will manage a team of sales support professionals who serve as the primary point of contact for sales representatives in processing client orders, managing business portfolios, and coordinating buying and inventory activities. This role acts as an escalation point to ensure all customer requirements are met, while partnering closely with suppliers, customers and the sales team to deliver exceptional service.This opportunity offers strong visibility across the organization, extensive cross-functional collaboration, and a supportive, team-oriented culture. Experience leading large teams in professional office support, customer service, sales support, or operational environments is strongly preferred.Responsibilities:Serve as the primary point of contact for the Sales Support team; assist with questions and escalate issues as needed.Develop and maintain a backup coverage plan for the team; provide backup support when required.Oversee orders from inception through payment, ensuring compliance with company policies and procedures.Escalate personnel concerns or issues to the Regional Office Manager.Assist with onboarding new office staff.Support the implementation of corporate or divisional processes and initiatives.Act as the ERP training lead and liaison for the office.Manage all office invoices and billing.Allocate warehouse and facility-related billings.Report hourly employee time to payroll.Prepare standard and ad hoc reports for management.Hold regular team meetings to support performance, communication, and productivity.Manage team-building budgets.Qualifications:Bachelor’s degree in business or related discipline preferred3 years of related experience, plus minimum 2 years supervisory experience requiredExperience in a corporate sales and service environment preferredERP (Enterprise Resource Planning) system experience requiredStrong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools requiredExcellent communication skillsExperience working in a team environment with strong collaboration skillsOrganized, self-motivated and takes initiativeSubmit your resume today!