Aftermarket Customer Service Specialist
Aftermarket Customer Service SpecialistOur solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Your RoleAs an Aftermarket Customer Service Specialist, your mission is to ensure accurate and timely processing of parts orders while delivering exceptional support to internal teams and customers, helping drive operational efficiency and customer satisfaction. You will report to the Business Line Manager - Aftermarket Sales & Marketing.You willVerify equipment and serial data, and prepares accurate quotations using approved pricing and SAP inventory checks.Generate accurate spare-parts quotations by applying approved pricing matrices, confirming equipment serial numbers, and validating stock or lead-time in SAP.Converts accepted quotes into clean SAP sales orders and maintains complete, up-to-date customer and asset records.Proactively follows up on open quotations, clarifying technical/commercial questions, suggest alternatives, and convert opportunities into bookings.To Succeed, You Will NeedWe encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.You have 2-5 years of experience, working in customer service within a manufacturing or repair environment.High School DiplomaProven experience in planning and schedulingExperience with ERP systems, preferably SAPStrong problem solving skills, the ability to work independently, and the discretion to manage customer issues efficiently.Attention to detail and strong interpersonal communication skillsIn Return, We OfferCulture of trust and accountabilityLifelong learning and career growthInnovation powered by peopleComprehensive compensation and benefitsHealth and well-beingJob LocationThis role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office on Greens Road in Houston, TX