Housing Focused Case Manager - PT | TH Sun Valley & Van Nuys

Job Description Hope Mission StatementThe mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.Position Purpose and Summary Permanent housing is not simply a destination — it is the foundation from which recovery, stability, and forward momentum become possible. For participants living in interim housing, the path to that foundation requires skilled guidance, consistent support, and someone committed to making it happen. The Housing-Focused Case Manager is that person.Working under the supervision of the Program Manager, the Housing-Focused Case Manager provides individualized, housing-first case management to participants in Hope the Mission's interim housing programs. This role prioritizes rapid placement into permanent housing using low-barrier, harm-reduction, and trauma-informed approaches — and is directly accountable for the documentation, engagement, and cross-team collaboration that makes those placements possible. The goal is not just to find someone a home. It is to shorten their time in shelter, strengthen their readiness, and build the stability that allows them to stay housed once they get there.Primary Duties and Responsibilities Housing-Focused Case ManagementProvide individualized, housing-focused case management using Housing First, low-barrier, and trauma-informed approaches with a primary emphasis on rapid permanent housing placement.Conduct participant assessments to identify housing barriers, preferences, and eligibility for housing resources and subsidiesDevelop, implement, and regularly update Housing Action Plans with clear, measurable goals oriented toward permanent housing placementMaintain active, regular contact with participants focused on housing progress, problem-solving, and motivationSupport participants in understanding tenant rights, lease obligations, and expectations for successful tenancyHousing Navigation & PlacementAssist participants with all housing navigation activities including applications, referrals, document collection and verification, housing interviews, unit viewings, lease signings, and move-in logisticsCommunicate consistently with partnering housing navigation agencies to ensure participants are actively accessing housing servicesCoordinate move-in assistance resources including deposits and other housing supports as availableDocumentation & ComplianceDocument all services, participant contacts, and housing activities accurately and on time in HMIS or agency-approved data systems in compliance with contract obligations and internal standardsEnsure all HMIS data is updated within 48 hours of participant contact or activityTrack and report housing outcomes including referrals, placements, length of stay, and program exitsAdhere to all agency policies, procedures, and safety protocols including incident reporting and grievance proceduresCollaboration & CoordinationCollaborate with Housing Navigators, Data Coordinators, Assistant Program Managers, Program Managers, and external housing partners to support participant housing progressParticipate in case conferences, supervision, housing case reviews, chart reviews, and team meetings as requiredCoordinate with site staff, operations, and leadership to address housing-related concerns that may impact participant stability while in interim housingOther DutiesConduct field-based work as needed, including off-site housing appointments, unit viewings, document collection, and landlord meetingsSupport specific populations — individuals, families, or Transitional Age Youth — based on program assignmentWork flexible schedules including occasional evenings or weekends based on participant and housing availability needsSupport interim housing staff with wellness checks, de-escalation, and unit compliance as neededPerform other duties as assignedSkills & CompetenciesStrong housing-focused problem-solving, navigation, and participant engagement skillsAbility to manage a caseload with competing priorities and deadlinesExcellent written and verbal communication skillsStrong documentation and organizational skills with consistent attention to detailAbility to work collaboratively within multidisciplinary teamsProfessional boundary-setting and sound ethical decision-makingProficient in HMIS, Client Track, Microsoft Office Suite, and basic computer applicationsStrong understanding of contract compliance, program accountability, and outcomes measurement practices.Ability to lead with integrity and uphold organizational mission, values, and service philosophy.QualificationsBachelor's degree in Social Work, Human Services, Psychology, or equivalent experienceMinimum one (1) year of experience in homeless services, housing navigation, or case management OR Minimum three (3) years of experience working with individuals experiencing homelessness or similar populationsKnowledge of Housing First, Harm Reduction, Trauma-Informed Care,, and motivational interviewing practicesKnowledge of HUD guidelines, subsidized housing programs, and Coordinated Entry System preferredExperience with HMIS or similar data systems is preferredMandatory RequirementsBackground Screening – Employment is contingent upon the successful completion of background checks as required per worksite.Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record (meeting criteria of HTM's commercial insurance), a CA drivers license, and proof of vehicle insurance coverage.Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US.Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.Must have reliable transportation.Part time position, 8:00 AM to 4:30 PM, Monday to Wednesday