MFT Workload Automation Support Engineer

Application Support Analyst-Managed file Transfer (MFT)/Middleware supportManaged File Transfer (MFT) platforms JSCAPE and GoAnywhere, Tidal SchedulerProduction Support & Workload AutomationSecure File Transfer protocols: SFTP, FTPS, HTTPS, AS2Job monitoring, scheduling and troubleshootingMust Have Technical/Functional SkillsManaged File Transfer (MFT) platforms JSCAPE and GoAnywhere, Tidal SchedulerProduction Support & Workload AutomationSecure File Transfer protocols: SFTP, FTPS, HTTPS, AS2Job monitoring, scheduling and troubleshootingExternal partner connectivity setup & maintenanceCertificate management (SSL/TLS, SSH keys)File encryption & PGP handlingIncident, Problem & Change Management (ITIL)Roles & Responsibilities=9 Tidal Scheduler(Workload Automation)Create and manage N2M (Node-to-Mainframe) jobsDevelop, modify, and monitor batch jobsConfigure calendars, dependencies, job groups, and event-based triggersPerform root cause analysis for job failuresHandle production deployments and scheduling enhancements=9 JSCAPE MFTCreate file transfer jobs and automated workflows Configure triggers (time-based, file-based, event-based) Manage secure protocols (SFTP, FTPS, HTTPS, AS2) Monitor logs and resolve transfer failures Perform server configuration and maintenance activities Troubleshoot file transfer failures and connectivity issues Work on encryption (PGP), certificates, and key management Support user onboarding and partner integrations=9 Support & EnhancementsProvide L2 support (incident, problem, change management) Perform impact analysis and implement enhancements Work closely with application teams and business stakeholders Prepare technical documentation and SOPs Participate in on-call support rotation (if required)