Housing Choice Voucher (HCV) Program Administrator

Requirements:Bachelor’s degree in public administration, business administration, housing management, or related field (or equivalent experience) Minimum 3–5 years of experience in HCV/Section 8 program administration Demonstrated knowledge of HUD regulations and compliance requirements Housing Choice Voucher Specialist Certification (e.g., Nan McKay, NAHRO, or equivalent) – preferred Strong knowledge of HUD HCV regulations and program operations Ability to interpret and apply federal regulations and agency policies Proficiency in housing software systems (e.g., PHA-Web, PIC, EIV) Strong organizational, analytical, and problem-solving skills Excellent communication and customer service skills Key Responsibilities: The HCV Program Administrator performs all core administrative functions required to operate a compliant and high-performing voucher program, including: Program Administration & Compliance Administer the HCV program in accordance with HUD regulations, including 24 CFR Part 982 Ensure compliance with HUD requirements, PIH Notices, and NHA Administrative Plan Maintain accurate and complete tenant and landlord files Utilize HUD systems, including PIC, EIV, and VMS, for reporting and compliance Admissions & Leasing Manage waiting list administration, applicant intake, and eligibility determinations Conduct voucher briefings and issue vouchers Process Requests for Tenancy Approval (RFTAs) Coordinate lease-up activities and ensure timely utilization of vouchers Recertifications & Income Determinations Perform annual and interim recertifications Verify income, assets, and household composition using EIV and third-party verification Calculate tenant rent portions and HAP in accordance with HUD rules Ensure units meet HUD health and safety standards Conduct and document rent reasonableness determinations Landlord Relations & HAP Administration Execute Housing Assistance Payment (HAP) contracts Serve as primary point of contact for landlords Process and reconcile monthly HAP payments Program Performance & Reporting Monitor leasing rates and voucher utilization Prepare and submit required HUD reports (PIC, VMS, SEMAP indicators as applicable) Support audits, reviews, and compliance monitoring Customer Service & Program Support Provide guidance to participants and landlords Resolve disputes and respond to inquiries Ensure program accessibility and fair housing compliance