Store Customer Insights Analyst

Location: Cupertino, CA (Hybrid)IntroductionImagine what you could do here! The people here at Client don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Client, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.Required Skills & Qualifications3 to 5 years of professional experience in qualitative research, customer experience (CX), text analytics, or a related field.Strong proficiency in comment coding methodologies, thematic analysis, and sentiment analysis.Hands-on experience with text analytics platforms (e.g., Medallia, Qualtrics Text iQ, Clarabridge) or qualitative data analysis software.Solid foundation in qualitative research methods and survey design, specifically in crafting and analyzing open-ended questions.Prior work experience at Client or in Client's Industry.Applicants must be able to work directly for Artech on W2.Preferred Skills & QualificationsAbility to translate complex, unstructured text data into clear, intuitive stories that inform and inspire business decisions.Comfortable working in ambiguous environments and bringing structure to open-ended problems.Familiarity with NLP (Natural Language Processing) concepts or text mining using Python or R is a strong plus.Day-to-Day ResponsibilitiesAnalyzing Feedback: Diving deep into open-ended feedback, verbatim comments, and quantitative data gathered from continuous customer surveys, utilizing text analytics and manual comment coding to extract key themes.Synthesizing Narratives: Using qualitative analysis platforms, text mining tools, and business context to uncover meaningful trends, sentiment shifts, and customer pain points.Storytelling: Transforming vast amounts of unstructured qualitative data into timely, compelling stories that inform and inspire leadership and frontline teams.Company Benefits & CultureFostering a culture of inclusion where everyone belongs and is inspired to do their best work.Opportunities to work on innovative projects that revolutionize industries.Supportive team environment dedicated to delivering actionable insights.For immediate consideration please click APPLY to begin the screening process with Alex.