Contract Manager

POSITION SUMMARY: The Contract Manager / Embedded Security Lead (CM) is Triple Canopy's senior on-site manager and the Client's embedded security lead for assigned San Francisco properties. The CM is accountable for Triple Canopy's contractual performance, personnel, service quality, incident response, compliance, and cost control while coordinating the local security program with Client Security and Asset Services. Responsibilities span security operations, other service providers, risk assessment, emergency preparedness, systems, projects, special events, and reporting. Triple Canopy retains employment authority over its personnel; oversight of other providers is limited to Client-delegated authority under applicable agreements. COMPENSATIONCalifornia base salary range: $150,000.00RESPONSIBILITIESServe as Triple Canopy's senior manager and primary Client contact at assigned properties; execute the Agreement and SOW, follow authorized Client direction, and maintain approved staffing plans, post orders, procedures, and escalation protocols. Supervise Triple Canopy officers, supervisors, SOC operators, and other assigned personnel, including recruiting, onboarding, qualifications, training, scheduling, timekeeping, performance, conduct, and corrective action under company policy. Monitor post coverage, vacancies, call-offs, overtime, turnover, supervisory support, and credential readiness; develop recovery plans for material staffing gaps with interim safeguards, responsible owners, and target dates. Maintain the contract quality-control program through inspections, audits, performance measures, deficiency tracking, and verified corrective-action closure; ensure required reports, services, and regulatory obligations are met. Investigate employee and service-related complaints or incidents; document findings and coordinate appropriate action with Human Resources, Legal, Client contacts, and company leadership. Safeguard assigned equipment, keys, credentials, and Client property; maintain accurate inventories, accountability, and serviceability records. Manage staffing resources and approved budgets; reconcile labor and expenses, monitor overtime and cost variances, prepare forecasts, and elevate financial or service-delivery risks. Maintain 24-hour emergency availability and continuity of services; obtain required written Client and company approvals before making material changes to staffing, duties, scope, or funding. Represent Client Security on site; implement enterprise standards, visit assigned properties, assess threats and vulnerabilities, maintain prioritized risks, and recommend practical security measures for approval. Coordinate local operations of all contracted security providers, including those outside Triple Canopy, aligning coverage, post orders, service standards, communications, and incident response within delegated Client authority. Monitor vendor staffing, qualifications, training, supervision, service levels, and corrective actions; seek recovery plans for material gaps, verify remediation, and refer unresolved contractual matters to the Client vendor owner. Preserve separate employer responsibilities: Triple Canopy manages its employees; other providers retain authority over their employees' hiring, discipline, payroll, and employment actions. Assignment-removal requests must be authorized by the applicable agreement. Participate in Asset Services, property, tenant, and project meetings; coordinate with Facilities, Engineering, Leasing, Construction, EHS, Legal, event teams, and public safety; brief risks and track action items to closure. Coordinate sitewide response to security, medical, life-safety, workplace-violence, and other significant incidents under approved protocols; ensure notification, report accuracy, evidence preservation, and appropriate referral and after-action follow-up. Maintain and exercise emergency procedures, escalation matrices, evacuation and shelter plans, continuity interfaces, tabletop exercises, and cross-vendor response handoffs. Oversee operational use of SOC functions, CCTV, access control, alarms, badging, visitor systems, and communications; coordinate system deficiencies, maintenance, and changes with authorized technical owners. Support security needs for construction, tenant activity, property transitions, and technology projects; coordinate operational requirements, vendors, milestones, testing, commissioning, training, and deficiency closure. Provide intelligence-informed risk briefs and consolidated reporting on incidents, vendor performance, staffing, training, audits, projects, security-system issues, expenses, overtime, and emerging threats. Support Client security budgets and projects by reviewing quotes, invoices, proposals, and change requests for scope and operational accuracy; track authorized spending, forecasts, and variances and recommend priorities. Take time-sensitive protective action only within documented authority, law, Client policy, and vendor agreements. Escalate material risks and exceptions; do not independently authorize billable work, change contracts, commit Client funds, or approve final technical designs without required written authorization. Plan and coordinate security for Client special events, including risk assessment, coverage, access control, credentials, screening, patrols, emergency procedures, and a formal Event Security Plan when warranted. Coordinate responses to disruptions and security incidents under applicable law, training, policy, and authorization; document incidents, preserve evidence, involve public safety when appropriate, and implement lessons learned. Work primarily in occupied commercial properties, offices, and SOC environments; wear business-casual attire or other authorized attire and protective equipment as required. Be available for emergencies 24 hours a day; occasional extended hours, nights, weekends, holidays, local travel, and outdoor work may be required. Safely perform essential duties, with reasonable accommodation as required by law. Any armed or specialized assignment requires separate authorization, applicable credentials, training, and qualifications.