Technical Solutions Engineer (Work From Home)
This position with a premier client offers a unique chance for experienced analytics professionals to make a significant impact at a rapidly growing AI analytics company that's revolutionizing how organizations derive insights from their data. The role provides autonomy, direct collaboration with cross-functional teams, and substantial opportunities for growth within a dynamic AI/ML environment.The CompanyOur client is transforming how organizations interact with their data through AI-powered automation. Their platform enables users to analyze billions of records through a Google-like interface, understand metric changes through automated insights, and receive predictive recommendations—all in a self-service manner. Unlike traditional BI tools, their solution excels at ad hoc analysis, root-cause insights, and business-friendly advanced analytics.The RoleWe are partnering with an innovative analytics company to find a talented Technical Solutions Engineer for their AI-powered analytics platform. This hands-on role combines technical expertise with customer success to deliver exceptional experiences for users of an advanced business intelligence solution.Key Responsibilities:Drive customer success through technical support, problem-solving, and platform enablement (50% support, 30% enablement, 20% success initiatives)Collaborate with engineering, product, and go-to-market teams to create first-class user experiencesDevelop comprehensive technical documentation, tutorials, and best practicesTroubleshoot complex technical issues in customer environmentsOwn customer communication regarding issue resolution, product enhancements, and roadmap developmentsRequired Qualifications:Bachelor's degree in Computer Science, Mathematics, Statistics, or related field3+ years of experience in Data Analytics/Business Intelligence/DatabasesStrong fundamentals in Computer Science and DatabasesProficiency in SQL and Data ModelingWorking knowledge of Python, HTML, JavaScript, R, and SparkExperience with Snowflake, Redshift, BigQuery, and major cloud platforms (GCP, AWS, Azure)Expertise in at least one major BI tool (Tableau, Power BI, Looker, etc.)Outstanding written and verbal communication skillsPreferred Qualifications:Experience with AI, predictive analytics, and machine learningBackground in building customer support processes and knowledge basesWorking knowledge of agile development methodologies.Flexibility and willingness to step outside of traditional roles as needed in a fast-paced startup environment.What We Offer:Best salaries in the industryPermanent ability to work from anywhere in the worldOpportunities for growth and advancementA fast-paced and collaborative environmentWarm and friendly company cultureFull benefitsBenefits at Persona:Health insurance subsidyUnlimited paid time off (paid sick and vacation leaves)Annual bonuses based on performanceMonthly tech allowanceOpportunity to be paid in your currency of choiceOthers depending on seniority