Contact Representative

Location: Remote (must be within 90 minutes of Richmond)Pay Rate: $20/hourSchedule: Monday–Friday (No weekends)Training & Schedule:Attendance is critical — missing even one day is not permittedWork Hours (Post-Training): Scheduled between 7:00 AM – 6:00 PM CST8-hour shifts with a 30 or 45-minute lunchSchedule assigned based on business needs (not guaranteed preference)Position OverviewWe are seeking reliable, detail-oriented, and customer-focused individuals to join our team as Contact Center Senior Representatives. In this role, you will serve as an empathetic front-line problem solver, supporting customers, financial professionals, and partners through inbound calls, email, and chat. This is an excellent opportunity for individuals seeking a stable career with growth potential in a professional, customer-centric environment.Work ArrangementThis role is primarily remote with occasional in-office requirements, including:First day onsite1–2 times per quarter (or as needed)Technical disruptions lasting more than one hour (e.g., internet outage)Business or team eventsKey ResponsibilitiesProvide compassionate, accurate, and timely support via phone, email, and chatAssist customers with insurance claims initiation and inquiriesExplain policy, claim, and account details clearly and effectivelyResolve complex customer issues while maintaining professionalismMeet or exceed performance metrics in a fast-paced call centerHandle 35–50 inbound interactions per dayCross-train across multiple product lines as neededRequired QualificationsStrong customer service experience (call center experience preferred)Excellent verbal and written communication skillsStrong attention to detail and active listening skillsHigh level of reliability, punctuality, and commitmentAbility to multitask and navigate multiple systemsComfortable working in a fast-paced, metrics-driven environmentStrong problem-solving and critical thinking skillsAbility to maintain confidentiality and professionalismDexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.