Account Management Director

About the job Account Management Director Join a premier client supported by Sourceowls, revolutionizing AP Payments as a Service with a focus on embedded B2B payments. Embrace the opportunity to shape the future of finance with a dynamic team dedicated to simplifying payment processes and maximizing cash flow efficiency.At our client's forefront is a vision where finance leaders focus solely on "what" to pay, while their innovative software seamlessly manages the "how" and "when."As a major disruptor in B2B Payments and Fintech, our client boasts an impressive track record of over 100% annual revenue growth. With substantial backing from renowned investors like JP Morgan, Discover, NBH Bank, Mendon Venture Partners, and Valley Bankmany of whom are also esteemed customers and partnersour client is poised for exponential expansion.Role Overview:Lead the charge in shaping our company's growth trajectory and elevating the customer experience to new heights. Champion a customer-centric ethos throughout the organization, meticulously overseeing the customer lifecycle to ensure unparalleled satisfaction and unwavering value demonstration.Key Responsibilities:Spearhead the formation and management of Account Management teamsCultivate and fortify customer relationships to drive revenue growth and deliver exceptional serviceShowcase portfolio insights and industry best practices to clientsEffectively relay customer feedback and requirements internally to align cross-functional teamsDesign and implement processes to standardize and enhance customer experiencesCollaborate closely with Sales and Marketing teams to facilitate seamless onboarding experiences for clientsRequirements:A minimum of 10 years of experience in Finance, Sales, Operations, Marketing, or Customer Acquisition/Retention/SatisfactionDemonstrated leadership acumen with at least 5 years of team leadership experienceProficiency in driving process improvements to optimize operational efficiencyExceptional organizational, analytical, and time management skillsProficient in Microsoft Office SuiteAbility to thrive in a diverse work environment with minimal supervisionStrong problem-solving abilities coupled with excellent communication skillsProven track record of meeting and exceeding revenue targetsThrive in a fast-paced startup environment alongside seasoned industry leadersEngage with cutting-edge technologies and drive measurable impactParticipate in quarterly virtual team-building activities and monthly team lunchesCompetitive salary coupled with equity opportunitiesComprehensive medical, dental, and vision coverageEmbrace a flexible vacation policy to maintain a healthy work-life balance#J-18808-Ljbffr