Customer Success Associate

Company:Created more than 130 years ago in France, Bollé Safety is the world leading brand in eye protection in PPE (Personal Protective Equipment). A subsidiary of the Bollé Brands Group, a key international player in its market, Bollé Safety offers a wide range of innovative, comfortable eye protection adapted to each market segment (construction, healthcare, energy, heavy industry, defense, clean rooms, automotive, office automation...) and increasingly eco-designed. Bollé Safety protects more than 14 million workers over 70 countries with products that improve their performance and well-being, whenever there are vision risks, even in the most extreme environments.Objectives:We are seeking a dynamic and results-driven Customer Success Associate to join our Sales Safety team. In this role, the position will be responsible for managing our current regional sales representatives wins and drive revenue growth through existing accounts. The Customer Success Associate will be keen on engaging with companies, training both customers and sales representatives about PPE, pushing our platform and supporting our Strategic Account Managers with Top Accounts regionally.Job Responsibilities:Target Hunter & Growth Guru: Proactively seek and engage ideal customers: Identify high-potential sites and use strategic distribution channels to maximize results.Pipeline Pro: Own the onboarding journey, manage corporate rollouts and drive products into all sitesManufacturer Representative Maestro: Drive sales through partnerships: Build and manage strong relationships with manufacturer representatives nationally.Sales Strategist: Able to chart your course to success: Develop an annual sales plan with efficient time & territory management, planning activities well in advance.Market Maven: Stay ahead of the curve and share insights with colleagues.National Distributor Dynamo: Collaborate for regional wins: Identify and engage strategic national distributors to drive revenue, working closely with Bolle Safety's Strategic Account Managers.Eye Protection Expert: Become a trusted advisor: Possess deep knowledge of eye protection, Bolle Safety's value proposition, and relevant applications to guide partners and customers.Brand Champion: Advocate with passion: Understand the competitive landscape and effectively showcase how Bolle Safety's brand and products address customer needs.Qualifications:Eye-wear/Optics specialist preferred but not required4-year Degree preferred, but not requiredQSSP Certification desired, but not requiredGrowth mindset5+ years in Industrial Sales, preferably Personal Protective Equipment (PPE) products1+ years in business development of national customers or industry-specific experienceKnowledge of industry regulatory requirements: OSHA, ANSI, NIOSH, PSM and other industry regulationsExperience in industry-specific product specification to assist company in product development to enhance sales growthAbility to travel when necessaryAbility to visit customers' sites including construction, chemical, and government sites without restrictions.Proficiency in using CRM software and other systems. Learning agilityAbility to use Excel, Word, and PowerPointWork closely with customer service department members to facilitate orders.National account support with monthly/quarterly product and marketing programsSupport/develop account presentations and attend customer meetings and eventsEffectively communicate cross-functionally with all departmentsAttend various safety shows, regional and distributor showsWork with agencies within the support request for product samples and technical supportTimely reporting of duties, including monthly reporting of individual activitiesClosely manage sales and expense budgets for territory, including goal setting by account or agency within the territoryAbility to carry company equipment and supplies up to 50 lbsAbility to develop a formal strategy to gain growth of salesKnowledge and ability to create opportunities to meet directly with customersAbility to speak to industry specialists on technical needs of product and industrySkill to identify and work with distributors who engage in the industry and build relationships to promote company's brand as the leading brand for programs and customer engagementAbility to present to customers, distributors and industry groups on company brand and productAbility to understand, explain and demonstrate technical features of company productsRequirements: Physical Requirements: Employee will be sitting, with walking and standing. Minor lifting objects over 50 lbs., carrying, stooping, and kneeling to access books and reports, transport paperwork and materials, and to retrieve files. Manual dexterity for extensive computer work and writing. Hearing, speaking, and vision are required (with or without correction).Mental Requirements: Must communicate effectively in verbal and written formats. Reading comprehension and basic math skills are a requirement. Flexibility to effectively deal with a variety of people and situations and to handle interruptions and multiple tasks simultaneously. Quick thinking and problem solving to readily assimilate information. Ability to maintain tact and highly professional manners. Initiative to effectively complete tasks with little supervision. The ability to identify and appropriately handle confidential information.Working Environment: Work is done in an office environment