Information Aide

Job SummaryReporting directly to the Office Administrator, responsible for providing information, assistance, and guidance to the various Williamson County Courthouse visitors and callers.EXAMPLES OF WORK PERFORMEDProvides customer service to internal and external customers via telephone, email and in personRetrieves, sorts, and distributes incoming mail and faxesProvides information and directions to all visitors and callers including coordinating assistance for internal and external agenciesOversees conference room, historic courtroom, and commissioner courtroom calendars for booking and useEnter workorders for repairs and collaborates with county staff on maintenance issues Performs light housekeeping and maintains visitor areas and common spacesAssist department staff and management with events and other clerical duties as neededAttends all meetings and trainings as requiredPerforms special duties as assignedRotunda Assignment Provides coverage at a reception desk to assist visitors and callersHandles and manages all event calendars for Historic Court House and facilitiesPrepares and set up courtroom for weekly Commissioners CourtSchedules all visitor tours, field trips and other visits to the courthouseServes as back-up to the switchboard assignmentSwitchboard Assignment Operates county switchboard and answers phone calls to be routed to appropriate departmentAssist with translating calls as neededAssists and maintains internal and external phone numbers and addresses databaseServes as back-up to the rotunda assignmentORGANIZATION RELATIONSHIPSReports directly to – Office AdministratorDirect Reports – NoPHYSICAL DEMANDSPosition involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carryingENVIRONMENTAL FACTORSWork is primarily indoors in an air-conditioned environmentIRREGULAR HOURSWork outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be requiredMay be deemed essential personnel in the event of an emergencyThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.Minimum QualificationsHigh school diploma or GED One (1) year of customer service experienceKnowledge of Microsoft Office Suite and multi-line telephone processesLICENSES AND CERTIFICATIONSN/APreferred QualificationsBilingual in English and SpanishEMPLOYMENT TESTING Employment is contingent on passing any post-offer pre-employment screening as listed below:Criminal background check: YesMotor Vehicle Record check: YesDrug screening: NoPhysical exam: NoPsychological exam: NoAdditional: N/ASUPPLEMENTAL INFORMATIONA Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources.Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.TOBACCO FREE WORKPLACE POLICYWilliamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.To review our benefit options and associated costs, click here to visit our interactive benefits cost estimator.The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.01Do you have a high school diploma, or equivalent?YesNo02Indicate your level of customer service and public contact experience?NoneLess than 1 yearMore than 1, less than 2 yearsMore than 2, less than 3 yearsMore than 3, less than 4 yearsMore than 4, less than 5 yearsMore than 5 years experience03How many months of experience do you have handling multiple phone lines?NoneLess than 6 monthsMore than 6, less than 12 monthsMore than 12, less than 24 monthsMore than 24, less than 36 monthsMore than 36 months04A preferred requirement is for a candidate that is bilingual in English and Spanish. Do you speak and understand both English and Spanish?YesNo Required Question