Home Services Division Lead

About The Home Services ProgramIHR Home Services focuses on helping NE Seattle homeowners proactively maintain their homes through:Membership-based home maintenance plansHome Health Reports and maintenance inspectionsSeasonal and annual maintenance programs for exterior & interior upkeepHandyman and quick task repair servicesSmall remodel projectsCurrent services include drywall repair, painting touch-ups, millwork adjustments, weatherization, deck and patio upkeep, pressure washing, gutter cleaning, caulking, smart home setup, seasonal maintenance visits, and more.The program also includes membership offerings that provide homeowners with scheduled maintenance visits, priority booking, tailored maintenance checklists, and ongoing home support.The RoleWe're seeking a highly organized, hands-on, entrepreneurial Home Services Program Manager to lead and grow IHR's Home Services division.This role is ideal for someone who enjoys building systems, solving problems independently, and working directly with homeowners to deliver high-quality service. You will be responsible for developing, organizing, executing, and improving the program while also performing handyman and home maintenance work in the field.You'll operate as the primary day-to-day lead for the Home Services division - coordinating scheduling, communicating with clients, performing repairs and maintenance work, managing invoicing, overseeing memberships, improving systems, and helping shape the long-term growth of the program.You'll work closely with company leadership but will have significant ownership and autonomy in how the program operates and evolves.This role begins as a highly hands-on, field-based position, with the Home Services Division Lead serving as the primary person onsite completing work, building client relationships, and establishing operational systems for the division.As the program grows, the long-term vision is to build a small field team that supports day-to-day service execution, allowing this role to evolve into a more operations-focused leadership position overseeing scheduling, team coordination, customer experience, and continued program growth.This role is designed for someone who is excited by the opportunity to help build and shape a growing division with long-term leadership potential.About UsAt Innovative Home Renovations (IHR), our mission is to reshape the perception of the remodeling industry in NE Seattle. We're a small, dedicated team committed to delivering exceptional service, high-quality craftsmanship, and building lasting relationships with our clients and the community.Through our Home Services division, we help homeowners maintain, improve, and enjoy their homes. Our services include handyman repairs, seasonal maintenance, annual home health inspections, post-remodel support, and membership-based maintenance programs.We take pride in doing things differently — and we're looking for people who do too.About YouYou are entrepreneurial, proactive, and energized by the opportunity to build something from the ground up. You enjoy balancing hands-on field work with operational problem-solving and take pride in creating systems that improve efficiency, organization, and customer experience.You're comfortable working independently, making informed decisions, and taking ownership of both the client experience and the long-term success of the program.You communicate professionally, build strong relationships with homeowners and trade partners, and approach challenges with a practical, solutions-oriented mindset.Ideally, you have a strong background in handyman or residential maintenance work, combined with the organizational and leadership skills needed to help grow and operate a service-based division.RequirementsKey ResponsibilitiesProgram Operations & ManagementLead the day-to-day execution and continued development of the Home Services divisionBuild and improve systems, workflows, scheduling processes, and operational proceduresCoordinate client communication, scheduling, proposals, invoicing, and follow-upManage Home Services memberships and seasonal maintenance schedulesHelp shape long-term growth strategies for the divisionIdentify opportunities to improve efficiency, customer experience, and profitabilitySales & Business DevelopmentRespond promptly and professionally to new Home Services inquiries and leads Meet with prospective clients to assess needs, explain service offerings, and build trust-based relationships Help grow the Home Services membership program through exceptional customer experience, referrals, and long-term client relationshipsIdentify opportunities for additional maintenance services and small project work that align with homeowner needs Support long-term growth goals for memberships, recurring services, and small project opportunities Contribute to refining the sales process, membership experience, and customer onboarding systems over timeSmall Projects ManagementManage small residential improvement and remodel projects from planning through completion Build project schedules, coordinate trade partners, and oversee day-to-day project execution Communicate proactively with homeowners regarding schedule, scope, and project progress Coordinate materials, subcontractors, and site logistics to maintain organized and efficient project flow Help ensure projects are completed professionally, efficiently, and in alignment with IHR quality standardsHome Maintenance ServicesPerform handyman repairs, home maintenance tasks, and seasonal services in the fieldConduct Home Health Reports and maintenance inspectionsComplete work professionally, safely, and efficiently while maintaining high-quality standardsTroubleshoot homeowner concerns and provide practical solutionsCoordinate material procurement and small project logisticsMaintain organized records of completed work and client recommendationsClient Experience & CommunicationBuild strong, long-term relationships with homeownersCommunicate clearly, professionally, and proactively with clientsEducate homeowners on preventative maintenance and long-term care strategiesDeliver a high-touch customer experience aligned with IHR's brand and valuesHelp homeowners feel confident, informed, and supported throughout the services processMembership Program SupportCoordinate seasonal visits and maintenance scheduling for Home Services membersHelp maintain tailored maintenance plans and post-visit reportsSupport implementation and refinement of membership offeringsAssist with improving retention, renewals, and overall membership experienceWhat Success Looks LikeHomeowners trust IHR as their long-term home maintenance partnerThe Home Services program operates smoothly, professionally, and profitablyClients receive proactive communication and exceptional serviceMembership clients remain engaged and satisfiedSystems and processes become increasingly organized and scalable over timeThe division grows through strong client relationships, referrals, and repeat businessIHR strengthens its reputation and visibility throughout NE Seattle as a trusted resource for ongoing home maintenance and small projects The Home Services membership program continues to grow, creating a more predictable and recurring revenue stream for the company More homeowners are introduced to IHR through the Home Services division, creating long-term relationships and future remodeling opportunitiesRequirementsStrong handyman and residential home maintenance experienceAbility to independently perform a wide range of small repair and maintenance tasksExcellent organizational and time management skillsStrong communication and customer service abilitiesComfortable operating independently with a high level of ownership and accountabilityExperience managing schedules, client communication, invoicing, or small project logistics, including Trade Partner communication and coordinationValid driver's license with a clean driving recordAbility to lift and carry tools/materials as neededComfortable using technology for scheduling, communication, documentation, and invoicingPreferred (Not Required)Experience building or managing a handyman, maintenance, or service-based programFamiliarity with membership-based service businessesBasic estimating or proposal-writing experienceExperience with CRM systems, scheduling software, or invoicing toolsKnowledge of NE Seattle neighborhoods and homeownersBenefits$100K - $140K (DOE)Health, Dental, & Vision Insurance (IHR covers 75% of premiums)Basic Life Insurance (IHR covers %100)401(k) retirement plan with 5% employer match20 days Paid Time Off + 5 paid holidaysCompany branded vehicleContinuing education and professional development opportunities