Finneran Pavilion Guest Services Supervisor

Posting Number: 20250632T Position Title: Finneran Pavilion Guest Services Supervisor Position Type: Temp/Intern Location: Villanova, PA Work Schedule: temporary Approximate Number of Hours per Week Department: 730-Athl - The Pavilion Position Summary: Why work at Villanova? Join a mission-driven organization. Since Villanova University's founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others. Villanova has been included among the nation's best colleges and universities. VU's inclusion again in U.S. News & World Report's 2025 "Best Colleges" rankings is another indication of the University's continued prominence and forward momentum. Villanova's most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more. As a member of the Villanova University Athletics staff, the Guest Services Staff Supervisor plays a vital role in maximizing the game day experience for Villanova Wildcat basketball fans. This role serves as both a supervisor of Guest Services Event Staff and an active team member, assisting fans and ensuring smooth event operations. The Guest Services Staff Supervisor supports fans in premium clubs, provides game day information, and fosters a welcoming environment. This is a seasonal part-time role that provides support during basketball, football, and select other events. All duties must be completed in compliance with University and NCAA rules and regulations. Duties and Responsibilities Exceed customer service expectations of all Wildcat community members. Understand and practice policies and procedures set by Villanova University Athletics. Attend customer service team member training and maintain comprehensive knowledge of game day information, rules, and regulations. Go above and beyond to enhance game day experience Minimum Qualifications 3+ years of experience 18 years of age or older Must be available nights, weekends, and holidays Ability to stand, walk, and climb stairs throughout the duration of the event Required to occasionally lift 10 pounds, unaided. Strong verbal and written communication skills. Ability to work well with others and provide leadership to a team. Problem-solving skills with the ability to think quickly and remain calm in high-pressure situations. Positive attitude toward taking on additional job responsibilities. Good judgment and decision-making skills. Authorization to work in the United States of America Preferred Qualifications: Physical Requirements and/or Unusual Work Hours: Ability to stand, walk, and climb stairs throughout the duration of the event Required to occasionally lift 10 pounds, unaided. Special Message to Applicants: EEO Statement Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University's mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University's mission and values. Posting Date: 06/21/2023 Closing Date (11:59pm ET): Salary Posting Information: $19.50 per hour Job Classification: non-exempt