Field Service Project Coordinator

Field Service Project CoordinatorJob Post SummaryPay: $50,000 - $65,000 per yearJob DescriptionCSI of the Southeast, Inc. is seeking a highly organized and motivated Field Service Project Coordinator to join our growing team. This role is responsible for supporting the day-to-day coordination of service and installation projects while ensuring schedules, communication, documentation, and project timelines are maintained efficiently and professionally.The Field Service Project Coordinator will work closely with customers, contractors, technicians, warehouse personnel, and internal departments to ensure projects are completed accurately, on time, and in alignment with customer expectations. This position plays a critical role in fostering and maintaining strong customer relationships while serving as a professional and responsive representative of CSI of the Southeast, Inc.This individual must be capable of managing multiple priorities in a fast-paced environment while maintaining a high level of professionalism, urgency, communication, and attention to detail. The ideal candidate is proactive, adaptable, solutions-oriented, and committed to providing exceptional customer support and operational coordination.Essential Duties & ResponsibilitiesMaintain incoming service and installation requests by creating work orders, scheduling technicians, and coordinating service calls in designated geographic areas.Organize and maintain daily, weekly, and long-term technician schedules while ensuring coverage and maximizing technician productivity.Communicate upcoming schedules and travel expectations to technicians to ensure preparedness and timely site arrivals.Serve as a primary point of contact for customers and contractors while fostering positive, long-term working relationships between CSI and our customers.Maintain consistent communication with customers regarding project updates, scheduling changes, site readiness, delays, and completion statuses to ensure a high level of customer satisfaction.Coordinate installation projects, rollouts, and service requests according to customer requirements, site readiness, and project deadlines.Maintain accurate project documentation, records, reports, and status updates within company systems.Monitor project timelines and proactively identify scheduling conflicts, delays, or operational issues before escalation occurs.Verify all project materials, parts, permits, and equipment are ordered, staged, shipped, and available before scheduled work begins.Work closely with warehouse and technical support teams to ensure project readiness and job completion requirements.Work closely with the accounting department to ensure work orders, supporting documentation, technician notes, and customer paperwork are completed accurately and submitted timely for billing purposes.Review completed work orders for accuracy and completeness prior to billing submission to help minimize delays and discrepancies.Follow up with customers and contractors regarding scheduling updates, job status, site access, and completion confirmations.Maintain professionalism and customer service excellence during high-volume phone calls, emails, and changing project demands.Assist management with reporting, data tracking, process improvements, and operational support initiatives.Support company goals by contributing ideas that improve workflow efficiency, communication, and customer satisfaction.Ensure all communication, scheduling, and documentation are completed accurately and in a timely manner.Qualifications & SkillsStrong organizational and time management skills with the ability to prioritize multiple projects simultaneously.Excellent communication skills, both verbal and written.Strong customer service and relationship-building skills with the ability to professionally represent the company.Ability to remain calm, professional, and solution-oriented in fast-paced or high-pressure situations.High attention to detail and accuracy in scheduling, documentation, communication, and billing support processes.Strong problem-solving and critical-thinking abilities.Ability to work independently while also collaborating effectively within a team environment and across departments.Ability to adapt quickly to changing schedules, priorities, and operational needs.Strong project coordination and administrative support skills.Ability to identify opportunities for process improvement and operational efficiency.Must be dependable, self-motivated, and capable of operating with urgency and accountability.Proficiency in Microsoft Office Suite including Outlook, Excel, and Word.Experience with NetSuite, NextService, scheduling software, dispatching systems, or billing workflows is preferred.Familiarity with mapping software, GPS systems, and logistics coordination is preferred.Bilingual skills are a plus.Education & ExperienceHigh school diploma or equivalent required.Project coordination experience preferred.Previous experience in scheduling, dispatching, project coordination, customer service, administrative operations, or billing support preferred.Experience in construction, field service, or technical service industries is a plus.ExpectationsMaintain professionalism in all customer, contractor, and employee interactions.Build and maintain positive customer relationships that reflect CSI’s commitment to service excellence.Demonstrate reliability, accountability, and consistent follow-through.Meet scheduling deadlines and support operational efficiency goals.Ensure accurate and timely submission of project documentation and work orders for billing purposes.Maintain confidentiality of company and customer information.Work collaboratively across departments to support company operations and customer satisfaction.Be flexible and willing to assist with operational needs as business demands change.Contribute positively to company culture and team success.BenefitsHealth InsuranceDental InsuranceVision InsuranceHealth Savings Account (HSA)Life InsurancePaid Time OffSimple IRAJob DetailsJob Type: Full-timeSchedule: Monday – FridayPay: Competitive, based on experience ($21–$30/hour equivalent range)Work Location: In person