Program Support Analyst

We're seeking a highly motivated Program Support Analyst to join our growing team and deliver exceptional technical support for our customer inquires regarding our portal and registration processes, data input and documentation review. Responsibilities: Deliver comprehensive technical support to internal and external customers, troubleshooting software applications. Leverage ticketing systems like Zendesk to efficiently log, track, and resolve customer issues with a commitment to timely resolution. Collaborate effectively with internal teams to escalate complex technical problems and develop efficient solutions. Provide clear and concise guidance to end-users on proper computer operation and application usage. Qualifications: Bachelor's degree Minimum of 2-3 years of experience in a technical support role, with a demonstrated track record of success. Proven experience using a ticketing system, preferably Zendesk, Salesforce. Fluency in English and a strong working knowledge of Spanish and/or Russian (a plus). Demonstrated proficiency in ticket case management and resolution techniques. Excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and understandable manner. Strong analytical and problem-solving skills. Strong Quality Assurance skills Proficient in Microsoft Office Suite applications (Excel & Word). Job Types: Full-time, Contract Pay: $58,000.00 - $70,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: Remote