Business Analyst

Job Title: Business AnalystLocation: Pittsburgh. PA 15222Pay rate: $33.58/hr on W2 without benefitsDuration: 8+ months of contract to hireJob Description:Conducts research; collects and interprets business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. Assists in obtaining and identifying the business requirements needed to carry out and improve applicable business processes. Develops and maintains all applicable policy and procedure documentation, and, as applicable, documents for IT applications, system specifications and test plans, according to existing standards and methodologies. Supports the development, analysis and distribution of relevant reporting. Skills: Project Management Business Needs Data Analytics Prioritization Management Reporting Business Processes Decision Making Experience: 2 - 4 years’ experience. Team Dynamic:(Who makes up the Team): Business Analysts (Bas) will operate as embedded extensions of the core Total Rewards Program Management team, providing direct analytic, documentation, and execution support to the following core functions and roles: Operations Design & Governance Operations Monitoring & Remediation The BAs may occasionally support Servicing Strategy, Sales Strategy, or Client Experience roles as well, but their focus is on strengthening the operational foundation of the Total Rewards program by augmenting teams that own process design, monitoring, triage, remediation, and operational analysis. Role/Responsibilities:The Business Analyst (BA) team is composed of three complementary roles designed to provide end to end support across operations monitoring, issue triage, remediation, and continuous improvement for Total Rewards Operations (TOPS). While each role has a primary focus area, all three BAs are required to actively participate in ongoing operational monitoring, case triage, and remediation support to ensure shared ownership, workload flexibility, and consistent decisioning. Shared Core Responsibility All three BAs:Participate in operations monitoring, including review of exceptions, trends, and emerging issuesSupport triage and prioritization of operational cases, defects, and escalationsContribute to remediation analysis and execution support, including validation and follow throughMaintain a working understanding of TOPS processes, controls, and tools to flex as needed based on demand This shared foundation ensures TOPS maintains adequate coverage during spikes in volume, escalations, or critical incidents. Specialty Responsibilities Role 1: Operational & Case Analysis Support This role is focused on day to day operational deep dives and case level analysis. The BA partners closely with TOPS production support and remediation teams to: Analyze recurring program cases, exceptions, and defects Identify root causes across data, process, and handoffs Translate findings into clear problem statements and recommendations This role acts as the bridge between frontline operational activity and broader remediation or technology escalation, enabling faster resolution and better pattern recognition. Role 2: Process, Controls & Documentation Enablement This role is responsible for strengthening TOPS operational consistency and control maturity by: Documenting current state and future state processesSupporting controls identification, evidence definition, and issue trackingMaintaining SOPs, job aids, and knowledge artifacts The BA in this role ensures TOPS processes are clear, repeatable, audit ready, and scalable, supporting both risk management and onboarding of new team members. Role 3: Insights, Reporting & Continuous Improvement This role focuses on turning operational data into actionable insights. Key contributions include: Developing and maintaining reporting tied to volume, trends, and outcomes Surfacing operational risks and improvement opportunitiesSupporting prioritization of enhancements across technology, process, and training This BA helps move TOPS from reactive issue handling to proactive operational optimization, ensuring leadership has visibility into where focus and investment are needed. Must have Skills Hard Skills:Operations & AnalysisExperience supporting ongoing operations monitoring in a production or post launch environmentStrong root cause analysis across process, data, and system handoffsExperience supporting remediation efforts through analysis, validation, and documented follow up Process & DocumentationAbility to document current state and future state processes, procedures, and workflowsExperience creating and maintaining SOPs, job aids, and operational artifacts Data & ToolsStrong Excel skills for data analysis, reconciliation, and validation (manual / semi automated)Experience analyzing operational data sets to identify trends, patterns, and risksExperience with Agile and delivery tools (e.g., Jira, SharePoint, Confluence) Risk, Controls & ComplianceUnderstanding of controls, exception management, and audit readiness conceptsExperience supporting evidence gathering, issue documentation, and control alignment Required But Non-Technical SkillsAbility to triage issues by severity, impact, and urgencyAbility to distinguish true defects, false positives, and process misuseComfort operating in recurring monitoring cadences (daily/weekly reviews, issue queues)Ability to operate in a shared accountability model, flexing across roles based on demandComfort working with imperfect or evolving data sourcesAbility to remain effective in fast moving operational environments with shifting priorities Nice to have skills:Financial Services / ing ExperienceExperience in retailing, deposits, lending, or rewards/loyalty programsFamiliarity with client lifecycle concepts, eligibility logic, and benefit calculations Controls & Monitoring ToolingExposure to control monitoring tools, exception dashboards, or alerting platformsExperience validating system calculations against source data or downstream outputs Technical Querying / Coding (SQL + Toad)Ability to write and run SQL queries to support operational analysis, investigations, and validationExperience using Toad (e.g., Toad Data Point) to execute queries and analyze large datasets Remediation & Post Issue Follow ThroughExperience supporting manual or automated remediation workflowsFamiliarity with QA, sampling, or post remediation validation activities Process ImprovementExperience identifying process gaps and translating operational findings into improvement recommendationsFamiliarity with continuous improvement or operational maturity frameworks Collaboration & EnablementAbility to translate operational findings into inputs that inform design or governance workAbility to operate in a shared accountability model, flexing across roles based on demand Soft Skills:Strong written and verbal communication for operational issue summaries and handoffsAbility to collaborate effectively with multiple partners without ownership confusionProfessional discipline and reliability in operational follow throughAbility to raise risks, concerns, or findings clearly and appropriately.