Part-Time Customer Service Representative

Join Our Equipment Finance Collections Customer Service Team Marshall, MN Looking for a role where your customer service skills truly make an impact? Join our Equipment Finance Collections Customer Service team in Marshall, MN, and play a key role in supporting our customers while helping the business succeed.In this role, you'll connect with Equipment Finance customers via phone and email, deliver high-quality service, and work collaboratively to resolve account needsall in a supportive, team-focused environment.Schedule:Monday FridayUp to 32 hours per week (subject to change)In office: Tuesday, Wednesday & ThursdayWhat You'll Do:Proactively contact customers regarding assigned delinquent accounts and work directly with them to secure payment and minimize riskCollaborate with teammates and cross-functional partners to resolve and reconcile complex accountsResearch and troubleshoot customer issues, identifying the right resources to drive resolutionManage your day effectively between outbound calls, email follow-ups, and other assigned tasksWhy You'll Love This Role:Be part of a team that values reliability, accuracy, and professionalismBuild hands-on experience and expand your operational and financial services skillsEnjoy a consistent weekday, daytime scheduleno nights or weekendsTake advantage of a hybrid work model with built-in flexibilityReceive two weeks of paid training to set you up for successWork alongside supportive, motivated colleagues who take pride in doing things the right wayBasic Qualifications:High school diploma or equivalentTwo to four years of relevant experiencePreferred Skills & Experience:Knowledge of banking products and services, including key policies and proceduresStrong phone presence and interpersonal communication skillsEffective problem-solving and negotiation abilitiesConfidence handling difficult or sensitive customer conversationsProficiency navigating multiple computer systems, including Microsoft OfficeAbility to recognize, resolve, and appropriately escalate issuesStrong time-management skills to balance productivity and quality serviceLocation expectations: This role requires working from a U.S. Bank location three (3) or more days per weekBenefits:Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.