Emergency Recovery Coordinator (ERC)

Job Description Benefits:401(k)401(k) matchingBonus based on performanceCompany carCompetitive salaryDental insuranceHealth insurancePaid time offTraining & developmentVision insurancePosition: Emergency Recovery Coordinator (ERC)Reports To: General Manager or OwnerWhat does an ERC with Paul Davis do?Serve your community when it needs it the mostGenerate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency eventsCooperate with public emergency response agencies and private entitiesCreate and retain customer loyalty and preference by establishing a positive and trusting relationship with the customerParticipate in restoration related community awareness events and programsProactively searches for, acts upon potential opportunitiesERCs work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERCs are dynamic speakers and comfortable when interacting in both one-on-one and group settings.Why Join the Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset.Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.Vision: To provide extraordinary care while serving people in their time of needMission: To provide opportunities for great people to deliver Best in Class resultsWhy the Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure the structure and prevent further damage to the property. The ERC will develop a positive and trusting relationship with the property owner.Team Compensation and Benefits:Ongoing Leadership Development Program and industry eventsOne on One mentorshipThree months of structured training to learn the Paul Davis WayAccess to Paul Davis University and regular training opportunitiesCell phone and computer provided by the companyCompany vehicle and gas reimbursementPTO and sick days with a flexible scheduleBase + commission. Our current ERCs yearly pay range from $50,000 to $100,000+ depending on their production. No limit to earning potential.Team Qualifications (Requirements):Ability to clearly deliver truth and give certainty when property owners need it mostProficient with a variety of current technologyCareer emphasis on learning and continuing educationSound planning and organizational skillsExcellent communication and presentation skillsValid Drivers license and satisfactory driving record requiredRelevant experienceRole on the Team (Job Functions):Be familiar with assigned territoryResponsible for educating the customer on products or services and effectively articulate the use and needMonitors interprets and responds to lead sourcesEstablish and maintain positive relationships in the local communityVolunteer non-operational time to related community eventsOn-call 24/7 to include weekends and holidays as scheduledMarketingAchieve and remain current in required certificationsProvide emergency recovery kits and services to the impacted property ownerSupport franchisee and franchisor organizational mission, vision, and value statementSkills Desired of Team Member:Self-motivated to get resultsLoves working people in need of assistanceIs organized, but flexible. Must be able to prioritize and manage timeExcellent communication skillsThrives under high-stress situationsEnjoys working hard in a fast-paced, dynamic environmentServants heart to take care of others