Help Desk Technician (2026 - 2027 School Year)

Classified - Classified Positions - Other (Classified) Job Number 4600320415 Start Date Open Date 04/20/2026 Closing Date FLSA STATUS:Non-ExemptJOB TITLE:Help Desk TechnicianQUALIFICATIONS:High School Diploma.Some college preferred.REPORTS TO:PrincipalJOB GOAL:To support the school's technology needs by assisting with the distribution, collection, basic troubleshooting, and repair coordination of student Chromebooks.Promote teamwork to achieve goals.PERFORMANCE RESPONSIBILITIES:GeneralWell-organized, self-motivated, goal oriented, with strong analytical and problem-solvingOutgoing, dependable, customer service oriented, attention to detail andActively contribute to ongoing processAbility to complete multiple simultaneous projects in a timelyInterpret, comprehend and apply policies and procedures related to assigned duties and responsibilities of theAssist with the continued enhancement of the management of TPSD by modeling appropriate behavior for and toward students and staff, and by displaying professional conduct at all times.Follow appropriate safety precautions and procedures in workPerform all duties through to a successfulUnderstanding of need for authority and the chain ofTransports a variety of items (e.g. equipment, supplies, ) throughout the school building.Maintain records and inventory of fixedMaintain a neat and orderly workPerform other duties or special projects asKnowledgeTPSD Acceptable UseCopyrightLicensingFamily Educational Rights and Privacy Act (FERPA).Children's Online Privacy ProtectionChildren's Internet ProtectionTeamworkDemonstrate commitment to teamEstablish and maintain cooperative workingWork under varying degrees of supervision to complete a variety ofDemonstrate a commitment to professional growth and a willingness to share knowledge withCommunication/Problem SolvingUnderstand, follow and carry out oral and writtenCommunicate in a clear and conciseInteract with others using tact, patience, diplomacy andOther DutiesProvide on-site support for student ChromebooksOrganize and maintain inventoryAssist with device check-in and check-out.Prepare devices for shipment when repairs are neededHelp ensure smooth day-to-day operation of technology.Provide "help desk" service toThe employee will be required to learn and perform any or all skills listed above as deemed necessary by the Director of Technology to accomplish job goals as stated in this document.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee is regularly required to sit; stand; walk; use hands to finger, handle, or feel objects, tools, controls; and reach with hands and arms. The employee frequently is required to stoop, kneel, crouch, or crawl and talk and hear. The employee is occasionally required to climb or balance.The employee must regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.TERMS OF EMPLOYMENT: 230 DAYS. Salary to be established by the Board.EVALUATION:Performance of this job will be evaluated in accordance with provisions of the Board's policy on Evaluation of Professional Personnel.Reviewed By:Scott WilliamsDate:7-9-25