Field Service Manager

Field Service ManagerOur client in the facilities services industry is looking for a hands-on Field Service Manager to add to their team in Federal Way, WA. In this role, you will oversee day-to-day service operations, including service execution, product delivery, route scheduling, labor utilization, and overall profitability. You will be responsible for maintaining high service standards across restroom sanitation programs, odor control solutions, floor care services, and other facility offerings while optimizing staffing levels, routing efficiency, and operational margins. To set you up for success, youll spend the first 3- 6 months learning the business from the ground up, working alongside technicians in the field to develop a deep understanding of operations, services, and customer expectations. This is an ideal opportunity for a leader who thrives in a hands-on environment and takes pride in running efficient, high-performing operations.Lead daily service operations across assigned accountsTrain and coach technicians on service standards, equipment usage, and product installationsSupport recurring program sales during service visits to maintain and grow revenueOversee route planning and scheduling to maximize efficiency and profitabilityMonitor labor performance against budget and adjust staffing as neededConduct regular site visits to ensure service quality and customer satisfactionHire, onboard, and develop service technicians and team leadsManage inventory, supply distribution, and cost control initiativesEnsure compliance with safety standards, chemical handling, and equipment maintenanceBuild and maintain strong client relationships, resolve issues quicklyIdentify opportunities to expand services within existing accountsParticipate in an on-call rotation as needed3+ years of team leadership experience in facility services, janitorial, or field service environments requiredUnderstanding of scheduling, routing, and labor utilization requiredExcellent communication skills requiredValid drivers license and ability to travel regionally (primarily WA & OR) required