Customer Support Representative
About UsCandid Color Systems provides photo-finishing services and software solutions to professional high-volume photographers across the U.S. Our vertically integrated business combines cutting-edge technology, proprietary platforms, and hands-on customer service to deliver exceptional results across a wide range of markets and event types.Role OverviewOur Customer Support Representatives serve as frontline experts supporting both retail customers (B2C) and professional photographers (B2B). In this role, you’ll troubleshoot advanced software, guide users through complex workflows, train clients, and collaborate across departments to resolve issues and improve processes.This role is ideal for someone who enjoys solving complex problems, learning new systems quickly, and supporting both customers and business clients in a dynamic environment.Key ResponsibilitiesProvide prompt, friendly, and accurate support via phone, email, chat, and occasional Zoom trainings or walk-throughsTroubleshoot issues across proprietary and third-party software platformsGuide users through placing orders, locating images, and navigating product packagesResolve and de-escalate customer concerns with patience and professionalismTrain clients on software features and best practicesCollaborate with internal teams to resolve complex issuesStay current on evolving tools, workflows, and industry trendsRequirementsHigh school diploma or equivalent requiredStrong communication skills — written, verbal, and interpersonalTechnically proficient and comfortable learning new softwareCustomer-focused mindset with empathy and patienceAbility to multitask in a fast-paced, high-volume environmentDetail-oriented with strong organizational skillsReliable transportationMust pass a background check and drug screeningProficiency in Microsoft Office Suite (Excel, Outlook, etc.)Preferred3+ years of customer service or account management experienceBackground in photographyBackground in imaging/design or other related industriesExperience with school, sports, or event-based organizationsExperience supporting technical software productsBachelor’s degree preferredBilingual (Spanish preferred)Benefits 401(k)Health, dental, and vision insurancePaid time off Location: In-Office – Oklahoma City, OK 73108 Compensation: Starting at $20-22+ per hour, depending on experience | Full-time Hours: Monday–Friday, 8 AM–5 PM (Occasional seasonal evenings or weekends may be required