Client Services Associate

CAM60: Sensitech, Inc., 800 Cummings Center, Beverly, MA, 01915 USAJob ID 30203386 Job Category Aftermarket & ServicePosted Start Date May 5, 2026ApplyAbout CarrierCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media at @Carrier.About This RoleThe Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our food and consumer/industrial customers. Success in this position will require relationship building with external customers and internal cross-functional teams. This role is located in our Beverly, MA office.Key ResponsibilitiesAccount Set Up & Management relating to:Customer Relationship Management & ERP database maintenanceCoordinate with Sales and customer to enter appropriate account informationOrder SupportPurchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departmentsCollaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communicationPhone support – field inbound calls regarding customer inquiries and ordersQuote ManagementCustomer & Product SupportTroubleshoot logistics, product and procedural issuesAct as a customer advocate to ensure timely delivery and engage in customer complaint processActively participate with Client Services team to establish processes and improve efficiencyAdd value to internal and external customersSupport clients program/project complianceLead qualification and follow up with SalesReturn Materials Authorization for post-sale servicesComplete projects with little supervision and/or directionOther tasks as assignedRequired QualificationsHigh School Diploma OR GED3+ years of experience in customer facing role3+ years of experience with ERP system (including SAP, CRM, Sales Order Entry, Credit Return modules and inventory/purchasing modules)Preferred QualificationsBachelor’s DegreeAbility and desire to succeed in a cross-functional working environment requiredAbility and desire to learn client base and industriesExperience working with international customers3+ years of experience with Microsoft Office Suite3+ years of experience in Operations and Logistics Support roleAbility to work independently with minimal supervisionDemonstrate passion, dedication, professionalism and proven executeDesire to grow with companyProfessional written and verbal communication skills to clearly convey ideas, information, and conceptsSuperior attention to detail to accurately input data and navigate databasesPay RangeThe annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other CompensationThis position may be entitled to short-term cash incentives, subject to plan requirements. BenefitsEmployees are eligible for benefits, including:Health Care Benefits: Medical, Dental, Vision; Wellness incentivesRetirement BenefitsTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacationDisability: Short-term and long-term disabilityLife Insurance and Accidental Death and DismembermentTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending AccountTuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate (opens in new window). The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.Carrier EEO Statement and Accommodations ProcessCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com (opens in new window). We will make every effort to meet your needs in accordance with applicable laws.Application DeadlineApplications will be accepted for at least 3  days from Job Posting Date: 5 May 2026Job Applicant's Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice (opens in new window).Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.Apply