BDC Call Center Representative (Service)

Bdc Call Center Representative For The Service Department Are you energetic, engaging and hard-working? Are you interested in selling? Are you competitive and self-motivated? We're seeking driven individuals to join our fast-paced team, as a BDC Call Center Representative for the Service Department.Responsibilities Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.)Keep log of complete appointment confirmations, no shows, and first time customersTrack outbound appointments, open recalls, Toyota Care, any open campaigns and overdue servicesVerify with all websites, that customer is up to date on any services they may have85 calls are to be completed by the end of the day (inbound and outbound)CallRater must be at 90% or betterBe able to follow scripts for phone usage with customersVerbal conversations on the phone must be understandable to customer. Must be able to go into detail to explain different situations to customersSitting for long periods of timeBe able to make frequent trips to service drive when needed for clarification on services for customerAble to stay calm under pressureExceptional communication skillsSaturdays you will assist the Service Advisors by greeting and checking out customersQualifications High School Diploma or GEDAbility to work independentlyCall center experience is desiredExperience with customer serviceNeeds to be responsible and organized, and have good communication skills.Willingness to submit to a pre-employment drug screen and background checkValid Texas Driver's LicensePunctuality is requiredAbility to multitask and perform under pressureAbility to work SaturdaysBenefits Full-time employees are offered Medical, Vision & Dental401K retirement and saving plans are offered to employees after working at the dealership for 6 months or morePaid vacation time, selected holiday pay, sick payWe are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.