Electronic Services Processor

When you join First Financial Credit Union as Electronic Services Processor at our operations center in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We don't shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves.As an Electronic Services Processor, you'll support member service operations through the accurate and timely maintenance of electronic processes including but not limited to ACH/Share Draft returns/Stop Payments, ATM, debit and credit card functions. Qualified candidates will have at least one to three years of financial institution experience with a working knowledge of electronic transactions including ACH and wire requests.Job ResponsibilitiesReview all incoming request for completeness and accuracyProcess all incoming/outgoing wire requests, ACH, & share draft exceptionsProcess all incoming mailed correspondence and faxesProcess any and all requests requested by EVP/COO/CFO with appropriate authorizationProcess daily incoming and outgoing wire request as required with proper segregation of dutiesComplete all wires for internal Credit Union business (Accounting and Real Estate Department)Complete daily wire packets (documents, statements, and required approval)Process all Incoming/Outgoing FRB adjustmentsProcess daily ACH exceptionsProcess daily reclamations (log, host, track, adjust, package)Process daily indemnity/affidavit forms (log, host, adjust)Complete ACH disputes (log, host, adjust)Process all applicable documentation and or letters as requiredProcess share draft exceptionsProcess Large Item Notifications on FEDProcess fraud item return (adjust, host, log)Process Returned itemsProcess Journal VouchersProcess ATM Network adjustments/chargebacksProcess ATM balancing & adjustmentsProcess ATM disputes/chargebacks/researchProcess Coop ATM adjustments/chargebacksProcess Cashier's check stop payments and copiesProcess Cashier's check disbursementProcess FSCC/Shared branch adjustmentsProcess incoming mail payments & depositsProcess and post member payrollComplete research & miscellaneous lettersComplete all incoming member requestAssist less experienced staff in resolving share account reviews/researchArchive all required share documentsStrong knowledge of First Financial products and servicesAnswer inquiries from Branches and Member Contact Center concerning frontline processesEnsure that all processes are completed within timeline, and communicates any process delays to management immediatelyPrepares written correspondence to Branches and Member Contact Center for missing or incomplete requests.Informs Management of any potential losses or delaysReports status of all open tasks weekly as directed by managementReports all violations of internal loan policies and Government Regulations to managementCompletes or attends required compliance and/or industry training as assigned.Performs all duties in compliance with laws, regulations, Credit Union policies and proceduresMust comply with all BSA and OFAC regulationsQualifications, Capabilities, And SkillsA thorough knowledge of operations and Credit Union philosophy.A thorough knowledge of systems and overall products and servicesExcellent troubleshooting skills.Some knowledge of consumer regulations and accounting principles.Ability to review all incoming request for completeness and accuracy is a plus.Effective oral and written communications skills.Experience working with Symitar core system is preferred.High School Diploma or equivalent, college degree preferredThree or more years financial institution experience, in an ACH origination/electronic payments environmentWe Offer The Following Exceptional BenefitsMedical, Dental, Vision, Flexible Spending Accounts and Employee Assistance ProgramCompany-sponsored Life insurance, short- and long-term disabilityVoluntary Benefits with Colonial Life and GuardianVacation time for Union employeesAdditional Vacation Service award for every 5 years of service401(k) with 3% Safe Harbor Employer ContributionsIncentives and Recognition based on performanceSpecial Product Pricing (discounted loan rates and interest on accounts with no minimum balance)Employee appreciation and recognition eventsOpportunity to win tripsOpportunities for gain sharingEmployer of ChoiceOur dedication to the educational community sets us apart from other financial institutions. Our dedication to employees sets us apart from other employers. First Financial is an organization where your voice matters and your contributions are rewarded. The most important asset at First Financial is our people. That's why we offer an exception benefits program-from a competitive salary and 401(k) plan to comprehensive medical benefits.Community Minded, Like YouInvolvement/volunteerism with our local schools, educational community and more! Supporting local schools, teachers and students is at the core of our mission.HistoryOver 90 years ago, First Financial was founded by educators for educators. Since that time, we have proudly championed the California educational community. It's a role we take seriously and a mission to which we are just as committed to today as were in 1933!For more information about the organization, please visit www.ffcu.org.