Senior Creative Producer (MAILERS)

ABOUT THE ROLEThe Senior Creative Producer (Mailers) will lead multiple mailer, gifting, merch and packaging projects within the agency, overseeing multiple workstreams and ensuring the team is equipped, motivated and inspired to deliver exceptional, on-brand experiences. This role blends creative thinking with strong commercial awareness, taking ownership of both client relationships and the end-to-end delivery of high-quality mailers.Success in this role comes from effective management of the junior team, and the ability to lead and inspire others inside and outside the agency. Naturally, this role also requires both a creative and commercial mindset when balancing budgets while bringing briefs to life.You'll be working closely with the Creative, Design and Production team and will work across a range of projects for a huge selection of brands. You'll be expected to drive projects forward and deliver work to a high standard and within short deadlines, combining a passion for ideas with an uncompromising eye for detail and craft.You'll be hugely passionate about what you do and be excited to further develop your skills within a friendly and fast-paced agency environment. We're looking for someone who is naturally proactive and likes to get stuck in!Heaps + Stacks is an equal-opportunity employer, committed to creating a diverse and inclusive environment, where all applicants will receive equal consideration regardless of race, ethnicity, religion, gender, sexual orientation, age, or disabilities.ABOUT USWe are a culturally connected, experience agency with heaps of creative energy and stacks of strategic thinking and production expertise.We're not afraid to be bold. We fuse big ideas, cultural insight, and a playful approach to design experiences that mould what's next.We do not believe in "one size fits all." Instead, we come at every brief with a fresh perspective, underpinned by a deep understanding of trends and consumer behaviour. This ensures our solutions are authentic and land ROI, legacy, and fame.We don't just create—we collaborate. Our house-style is grounded in long-term partnerships, where we co-create with our clients, taking on their challenges and delivering seamless experiences that resonate.We work with commercial brands to produce moments which crescendo their marketing calendars. We love what we do, and that passion shows right through the design process and into all physical touchpoints. We join the dots between an array of talented people to create immersive experiences…Our clients include big names such as Nike, Estée Lauder, Longchamp, and Selfridges.OUR GUIDING VALUESImagination - We think beyond the ordinary, inspiring each other to dream big and challenge the status quo.Joy - We understand that play and wonder are powerful tools for creating authentic emotional connections with today's audiences.Energy - Shooting for the moon - we thrive in the moment where big ideas are realised. We push the boundaries in search of innovation.Care - We are thoughtful stewards of the brands we partner with, fostering kindness within our team and taking a mindful approach to every project we undertake.WHO YOU'LL BE WORKING WITHInternal: You will lead and manage junior staff within the team, including Junior Producers and Production Assistants. You will be responsible for their development, ensuring they are supported, trained, and effectively contributing to projects.External: You will work closely with senior-level clients, directors, and brand teams, managing relationships and ensuring smooth communication. You will also oversee key suppliers and specialist consultants, ensuring seamless execution.Line Manager: You report to the Associate Director and Director, providing updates on project successes, developments, and any challenges, contributing to the agency's long-term growth.WHAT YOU'LL BE DOINGSenior ResponsibilitiesLead by Example: Bring energy, positivity, and a solutions-first approach to everything you do.Drive Agency Operations: Help make the agency more efficient, creative, and profitable.Make Big Decisions: Take the lead on client accounts, always keeping growth and long-term goals in mind.Stay Cool Under Pressure: When things get tricky, you keep calm and make quick decisions to keep projects on track.Build Client Relationships: Develop strong, lasting connections with senior clients, positioning us as their go-to creative partner.Project ManagementCreative Briefs: Lead development of creative concepts that truly speak to the brand and hit project goals.Full Project Lifecycle: Oversee projects from concept through to wrap-up, ensuring everything runs smoothly and on time.Sustainability: Ensure concepts are sustainable and minimise waste.Conceptualisation, Innovation & DevelopmentGenerate original and distinctive ideas that position the agency as the go-to within the industry.Apply deep knowledge of innovation and trends to keep projects hyper-relevant to the now.Support research that brings future creative expressions to life and share insights with the team.Collaborate on new-business tenders and creative pitches.Push concepts that are sustainable and recyclable.Communicate concepts clearly with visual representations and mood boards.Write compelling copy in decks, guiding clients through ideas in a clear and enticing way.Utilise expertise in materials and processes to identify the right solutions.Adapt to brand identities, emulating their look and feel.Present finalised ideas to clients and the wider team.Specify designs that stay within budget and meet logistical constraints such as print, production, fulfilment and shipping.BudgetsKeep budgets on track: Manage budgets of all scales with financial efficiency without sacrificing creativity.Track performance with the Associate Director to ensure targets are met.Sourcing within budget: Find smart, high-impact solutions that don't compromise on aesthetic.Guide junior team: Assist junior staff with budgeting and financial control.Financial AdminInvoicing & Reconciliation: Oversee invoicing and payment processes, ensuring everything is squared away on time.Work with Finance: Collaborate with finance to keep everything transparent and on track.Client Contact & CommunicationsServe as the main contact for senior clients, keeping them informed and satisfied.Onboard new clients, ensuring clarity on expectations.Collect post-project insights to improve and grow.Timeline & Workflow ManagementEnsure projects stay on schedule: Approve timelines, budgets, and project plans.Manage risks before they turn into problems.On-Site Event Delivery (UK & International)Lead live projects, ensuring smooth delivery to clients or recipients.Adapt to weekend and evening work when necessary.Pitching & Business DevelopmentCreate winning pitches that wow potential clients, including physical samples.Develop client roadmaps to align projects with larger goals.Upsell and grow accounts, seizing opportunities for expansion.Seek new business opportunities and stay abreast of industry trends.Client GrowthDeliver a seamless, stress-free client experience that encourages repeat engagement.Upsell and grow client accounts to drive agency revenue.Pitch fresh ideas that excite clients and advance their brand.Present strong proposals that contextualise strategic moves.Supplier & Third-Party ManagementMaintain supplier relationships, ensuring value without sacrificing quality.Negotiate contracts to uphold third-party standards.Secure multiple quotes to achieve competitive pricing.Freelance & Specialist HiringEngage freelance talent when needed, ensuring alignment with project needs.Handle contracts and payments for freelancers.Mentor junior team members to develop their skills.Balance workloads for optimal skill growth.Deliver ongoing training in project management, budgeting, and industry best practices.Conduct performance reviews and facilitate career progression.Team Management & DevelopmentMentor and guide junior staff.Balance workloads to support skill growth.Provide coaching in project management, budgeting, and industry practices.Lead performance reviews and career development discussions.Office & Operational ManagementAssist in keeping the office and production storage organised.Travel to Wandsworth and event locations as required, working flexible hours.SUCCESS IN THIS ROLEInnovation & Creativity – Always push the envelope with bold ideas that set trends.Quality & Sustainability – Maintain top quality, pay attention to detail, and champion sustainability.Smart Budgeting – Balance budget-friendly choices with impactful investments.Client Experience – Create safe, stress-free interactions that build lasting relationships.Team Development – Inspire, empower, and develop the team to reach their full potential.SALARY & TIME COMMITMENTThis role is predominantly office-based (you will spend at least 2-3 days per week in the office) and we are looking for someone to work full time.Please note we review salary regularly to align the team with business performance and individual effort.WORKING WITH USSuccess here requires working fast, adapting to change, challenging the status quo, innovating, and embracing freedom and autonomy. We empower our people to learn and grow and strive to thrive as a passionate, agile, and creative team.MORE ABOUT YOU• Collaborative approach to projects with busy agency experience.• Comfortable leading with clients.• Confident in managing budgets.• Passion for sustainability, materiality and future-focused experiential production.• Enthusiastic, energetic, creative flair for experiential design.• Excellent communication skills for interpreting and negotiating briefs with clients and the internal team.• Strong presentation skills, confident explaining and selling ideas.• Time management skills to handle simultaneous projects and deadlines.• Accuracy and attention to detail in finalising work.• Outside interests such as theatre, culture, food and drink are a plus.WHAT YOU MIGHT HAVE DONE BEFORE5–6 years minimum experience working within a mailer, packaging or experiential agency, delivering integrated campaigns centred around mailers, gifting, seeding and packaging. Strong understanding of the full creative and production process, confident interpreting brand briefs, and proven capability managing budgets up to £300,000.WHY JOIN USCollaboration: Projects require site visits, handling of physical items, deliveries, and face-to-face brainstorming. We recommend 2-3 days in the office weekly.Flexi Working Times: 7.5-hour days with start and finish that suit the teammate, without disrupting the team or clients.Meeting Free Fridays: Time for deep work and project wrap-up.Training: Group sessions and opportunities to up-skill for up to £500 per year.Duvet Days: Two duvet days per year that can be taken spontaneously.Volunteering Day: Up to two days per year of company-time volunteering.Holiday: 28 days annual leave, 3 of which cover the company shutdown between Christmas and New Year. After 2 years, add 1 extra day each year, capped at 33 days (excluding Bank and National Holidays).One-off £1000 bonus after 3 years of service.One-month fully paid sabbatical after 5 years of service.Mobile Phone Allowance: £20 per month towards the team member's mobile bill.Maternity/Paternity: Enhanced pay if the criteria are met.Expensed Gallery Trips: £25 per month to visit a gallery or exhibition.Good Egg: Monthly voting for outstanding performance, rewarded with a Selfridges voucher.Work Abroad: Up to one week per year to work abroad, subject to team impact.You Move, We Move: One van per year for moving house, with full terms and conditions.Quarterly Celebration: Team celebrations each quarter (pub, artistic or active activity).Bonus & Profit Share: Range of bonuses, including introductions, business performance, and new business.H + S Library: Book purchase on the gold card for up to £20, encouraging reuse or audio subscriptions.Cycle to Work: Scheme for commuting bikes and accessories, spread over 12 months.Health Care: Access to Bupa after 1 year of employment.Eye Test: Free annual eye test up to £25, claimable via optician.RECOMMEND A FRIENDIf this role isn't quite right for you and you know someone who might be a good fit, all successful introductions that result in employment earn a £1,000 introduction bonus and £500 after probation.J-18808-Ljbffr