IT Support Analyst

Responsibilities: Client Alignment: Evaluate client technology landscape based on company standards Minimum of three client onsites a week. Dependable car a must. Present and collaborate on client evaluations with vCIO Create and maintain up to date client profiles based on evaluations Provide client training on best practice usage of stack technologies Standards: Create, evaluate, document, update, maintain and audit standards for: Professional Services Automation (PSA) Remote Monitoring and Management (RMM) Document Management System Workstations, Servers, Laptops Routers, Switches, WAPs, and network devices Compliance (HIPPA, PCI-DSS, SOX, etc.) Backup, DR/Business Continuity Network and Endpoint security Mobile Device Management Client outreach and feedback Device and technology naming conventions Policies: Create, evaluate, document, update, maintain and audit SOPs for: Client onboarding Client Technical Alignments Workflow charts Compliance change controls System Administration and Maintenance: Lead assigned Projects Stage new workstations, servers, firewalls, WAPs, and switches Maintain up to date inventory on all supported client computer hardware via RMM Create, update and Manage RMM alert triggers Monitor RMM alerts and resolve issues as required Perform monthly client maintenance tasks as assigned Create, update and delete user accounts for client systems Field Work: Troubleshoot and repair client hardware and software Utilize hardware and software vendor support in troubleshooting and repair process Track, document, and facilitate repairs from start to finish via ticket system Coordinate maintenance and repairs with client POC (Point of Contact) Coordinate vendor maintenance and repairs with client POC Assist project leads on project implementation Test and repair network drops and patch panels when feasible Test and repair PBX and telecom connections when feasible Projects: Lead or assist in completion of assigned projects, projects may include (but are not limited to): Client site openings and renovations, Workstation, network and/or hardware upgrades Security policy updates and audits Software upgrades/implementations Service Desk: Collaborate with service desk TPM on client tasks and tickets Maintain up to date chart of service desk team skills Collaborate with Management team on: Stack SOPs Escalation SOPs Business metrics Project and ticket work Team alignment Skills/Experience: 5+ years of technology experience Associate degree, MCSA or equivalent technical certifications/experience 3. Ability to effectively engage and maintain a relationship with clients Prior experience with ten or more of the following technologies: Microsoft Visio, Microsoft Windows, Microsoft Windows Server, Active Directory, DHCP, DNS, VPN (site to site and SSL/IPSEC), Microsoft Azure, AWS, Microsoft Exchange Online, Microsoft SQL, Hyper-V, VMWare, Windows server backup solutions, Microsoft Office, MacOS, Kaseya BMS PSA, 3CX VoIP, Kaseya VSA RMM, QuickBooks, Printing Troubleshooting, SMB Firewalls, SMB Switches, SMB WAPs, Apple iOS, Android Good longevity in current and past positions Physical Requirements In General Approx. %Time Spent in each Function Sitting 80% Carrying 10% Lifting 5% Crawling 5% Other Requirements Ability to lift up to 50 lbs., 10-20 is typical Ability to carry up to 120 feet Ability to reach up to 6 feet, 2-4 is typical Ability to work under desks IMPORTANT NOTICE This description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This document does not create an employee contract, expressed, implied or otherwise, and does not alter the "at will" employment relationship of the employer and employee. Benefits: Medical/vision paid for up to 80% Profit sharing and bonuses may apply at the year end review