IT Business Systems Specialist

* WE ARE ONLY CONSIDERING CANDIDATES LOCAL TO THE GREATER LOS ANGELES AREA*At Gothic Landscape, we dont just build landscapeswe build systems that power how work gets done. As the largest family-owned commercial landscape company in the nation, our operations are complex, fast-moving, and deeply rooted in construction and field execution.Were looking for an IT Business Systems Specialist/Analyst who understands how technology supports real-world operationssomeone who can step into the field (conceptually and sometimes literally), translate operational challenges into system solutions, and drive meaningful improvements across our business.This is not a generalist analyst role. Were seeking someone who has worked in or alongside field services or operational environments and knows how systems like ERP, CRM, or job costing platforms impact day-to-day execution.What Youll Do:1) Bridge Construction Operations & TechnologyPartner with teams across construction, field operations, finance, and ITTranslate business needs into functional requirements, system workflows, and technical specificationsAct as the primary liaison between field stakeholders and technical teams2) Analyze & Improve Operational WorkflowsEvaluate processes related to job costing, estimating, scheduling, dispatch, and project trackingIdentify inefficiencies and recommend ERP-driven or system-based solutionsDrive process improvement, automation, and scalability3) Lead Requirements & DocumentationGather requirements via stakeholder interviews, workshops, and field engagementDevelop process maps, user stories, use cases, and system documentationEnsure alignment between business needs and technical delivery4) Support Systems (ERP / CRM / Field Service Platforms)Support implementation and optimization of ERP, CRM, HRIS, or field service management systemsParticipate in UAT (User Acceptance Testing), system configuration, and deploymentPartner with vendors and internal teams on integrations and enhancements5) Drive Adoption & TrainingLead change management and user adoption effortsDevelop training materials and support end users in operational environmentsContinuously improve usability and system effectiveness6) Leverage Data & ReportingAnalyze operational data, KPIs, and performance metricsSupport reporting, dashboards, and business intelligence tools (Power BI, Tableau, etc.)Translate data into actionable insights for leadershipWhy This Role is Different:This isnt a sit-back-and-gather-requirements kind of role. Youll be working directly with the teams that build, schedule, estimate, and execute real projects in the fieldtranslating complex operational challenges into systems that actually make their jobs easier.If youve ever been frustrated by systems that look good on paper but fail in the field, this is your opportunity to fix that. Were looking for someone who:Understands how construction or field operations actually work (not just in theory)Can walk into a conversation about job costing, scheduling, or workflows and quickly connect the dotsEnjoys being the person who turns this process is broken into heres how we fix itWhat You Bring:Bachelor's Degree in IT, Business, or related field3+ years as a Business Analyst, Systems Analyst, or IT Business AnalystDirect experience supporting construction, field service, landscaping, utilities, or similar operational industriesHands-on experience with at least one:ERP systems (Vista, Sage, Oracle, SAP, NetSuite, etc.)Field service or scheduling platformsJob costing or project-based systems* Experience gathering and documenting functional and technical requirementsWhat Sets You Apart:You understand how construction or field teams actually operateYouve supported systems tied to real-world executionnot just corporate workflowsYou can move between technical conversations and operational realities with easeYou focus on solutions that work in the field, not just on paperWhat's In It For You?Starting At: $40/Hour (DOE)9 Paid HolidaysPaid Vacation & Paid Sick TimeMedical, Dental, Vision Insurance401(k) with Company MatchWhy Gothic Landscape?Industry leader in construction and landscape operationsHigh-impact role with visibility across operations and executive leadershipOpportunity to shape systems that directly impact field performanceCollaborative, grounded culture with real investment in technologyEqual Opportunity Employer